The Operations Team Leader will be responsible for:
LCW are looking for two Operational Team Leaders to join their clinical operations team.This role will support the Service Manager and Deputy Service Manager in the planning, day-today delivery, and development of the non-clinical components of the Integrated Urgent Care Service.
The post holder will require flexibility for the hours and be able to travel between the various locations of work across the LCW sites to meet the needs of the service. This includes a 3-week rolling shift pattern which includes some weekend work and OOH cover.
The Operations Team Leaders will work closely with the Service Manager / Deputy Service Manager to ensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability for ensuring the areas within their specific responsibility (Hub, Fleet and Drivers / PCC Receptionists) are fit for purpose, safely resourced, and well managed.
They will be expected to work with other functions to ensure that the service delivered is of a high-quality. This will include ensuring policies and procedures are adhered to and the relevant KPIs are monitored and achieved. Areas of concern will be addressed and/or improved as necessary.
Where LCW has additional or secure service lines such as extended access, or other similar functions procured in their locality they will assume responsibility and oversight of the same to drive forward efficiencies and optimise the workflow.
The Operations Team Leader will be responsible for:
LCW are looking for two Operational Team Leaders to join their clinical operations team.This role will support the Service Manager and Deputy Service Manager in the planning, day-today delivery, and development of the non-clinical components of the Integrated Urgent Care Service.
The post holder will require flexibility for the hours and be able to travel between the various locations of work across the LCW sites to meet the needs of the service. This includes a 3-week rolling shift pattern which includes some weekend work and OOH cover.
The Operations Team Leaders will work closely with the Service Manager / Deputy Service Manager to ensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability for ensuring the areas within their specific responsibility (Hub, Fleet and Drivers / PCC Receptionists) are fit for purpose, safely resourced, and well managed.
They will be expected to work with other functions to ensure that the service delivered is of a high-quality. This will include ensuring policies and procedures are adhered to and the relevant KPIs are monitored and achieved. Areas of concern will be addressed and/or improved as necessary.
Where LCW has additional or secure service lines such as extended access, or other similar functions procured in their locality they will assume responsibility and oversight of the same to drive forward efficiencies and optimise the workflow.