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Experience of dealing with the public, both on the telephone and in person.
Job summaryAn exciting opportunity has arisen in Bristol to work as part of the BNSSG Transient Ischaemic Attack (TIA) Service which will operate at the Bristol Royal Infirmary (BRI).
We are looking for an organised and diligent person, who would like to make a difference to patient care, ensure that patients are treated in a timely manner and provide administrative support to an efficient TIA Service across BNSSG.
Are you someone with admin or customer service experience? Or are you currently an NHS employee looking for progression or a change in direction? This could be just the role you are looking for. We would welcome applications from candidates interested in part-time hours. Please contact us for further information.
Additional working pattern details: Requirement to work some weekends as part of a rota (1 in 4). Required start time: 8.00am.
Provisional Interview Date: Tuesday 28th May 2024
Main duties of the job
This role requires you to have responsibility for coordinating a comprehensive and efficient TIA clinic service. This will include booking patients into clinic, arranging tests as requested by the clinician, and data upload onto the Trust's Patient Administration System (PAS).
The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification.
You will be required to have a professional and mature working attitude and have patient care as your primary concern.
If you are a motivated team member and would like to join our supportive team, we would welcome your application.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above (or equivalent) in English Language and Maths
- Business and Admin level 3 NVQ or equivalent experience
Essential
- Clerical / administative experience in a healthcare / public setting
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Ability to work effectively in a busy team, adjust to change and motivate others
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, if required
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective organisational skills
- Attention to detail
- Working knowledge of outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE grade C or above (or equivalent) in English Language and Maths
- Business and Admin level 3 NVQ or equivalent experience
Essential
- Clerical / administative experience in a healthcare / public setting
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Ability to work effectively in a busy team, adjust to change and motivate others
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, if required
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective organisational skills
- Attention to detail
- Working knowledge of outpatient policies and procedures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
Job summary
An exciting opportunity has arisen in Bristol to work as part of the BNSSG Transient Ischaemic Attack (TIA) Service which will operate at the Bristol Royal Infirmary (BRI).
We are looking for an organised and diligent person, who would like to make a difference to patient care, ensure that patients are treated in a timely manner and provide administrative support to an efficient TIA Service across BNSSG.
Are you someone with admin or customer service experience? Or are you currently an NHS employee looking for progression or a change in direction? This could be just the role you are looking for. We would welcome applications from candidates interested in part-time hours. Please contact us for further information.
Additional working pattern details: Requirement to work some weekends as part of a rota (1 in 4). Required start time: 8.00am.
Provisional Interview Date: Tuesday 28th May 2024
Main duties of the job
This role requires you to have responsibility for coordinating a comprehensive and efficient TIA clinic service. This will include booking patients into clinic, arranging tests as requested by the clinician, and data upload onto the Trust's Patient Administration System (PAS).
The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification.
You will be required to have a professional and mature working attitude and have patient care as your primary concern.
If you are a motivated team member and would like to join our supportive team, we would welcome your application.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
Essential
Essential
Essential
Qualifications and Training
Essential
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
An exciting opportunity has arisen in Bristol to work as part of the BNSSG Transient Ischaemic Attack (TIA) Service which will operate at the Bristol Royal Infirmary (BRI).
We are looking for an organised and diligent person, who would like to make a difference to patient care, ensure that patients are treated in a timely manner and provide administrative support to an efficient TIA Service across BNSSG.
Are you someone with admin or customer service experience? Or are you currently an NHS employee looking for progression or a change in direction? This could be just the role you are looking for. We would welcome applications from candidates interested in part-time hours. Please contact us for further information.
Additional working pattern details: Requirement to work some weekends as part of a rota (1 in 4). Required start time: 8.00am.
Provisional Interview Date: Tuesday 28th May 2024
Main duties of the job
This role requires you to have responsibility for coordinating a comprehensive and efficient TIA clinic service. This will include booking patients into clinic, arranging tests as requested by the clinician, and data upload onto the Trust's Patient Administration System (PAS).
The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification.
You will be required to have a professional and mature working attitude and have patient care as your primary concern.
If you are a motivated team member and would like to join our supportive team, we would welcome your application.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above (or equivalent) in English Language and Maths
- Business and Admin level 3 NVQ or equivalent experience
Essential
- Clerical / administative experience in a healthcare / public setting
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Ability to work effectively in a busy team, adjust to change and motivate others
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, if required
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective organisational skills
- Attention to detail
- Working knowledge of outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE grade C or above (or equivalent) in English Language and Maths
- Business and Admin level 3 NVQ or equivalent experience
Essential
- Clerical / administative experience in a healthcare / public setting
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Ability to work effectively in a busy team, adjust to change and motivate others
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, if required
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective organisational skills
- Attention to detail
- Working knowledge of outpatient policies and procedures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
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