Front of House Team Member inEaster Compton inEaster Compton PUBLISHED 27 APR 2024

The Wave, Bristol, are recruiting Front of House Team Members to join us for our busy 2024 season. We have a number of fixed-term and contracts available, for a late April, early May 2024 start.

The Wave is a slice of the ocean inland, where people of all ages, backgrounds and abilities can experience the joy of surfing and its many physical and mental health benefits!

Our F&B area can seat 300+ visitors (inside and out) and is a high-volume operation. We feed and water super hungry surfers, our guests staying at The Camp – a 25 safari tent set up introduced in 2021, and spectators who come to hang out in our amazing venue.

As an
Front of House Team Member
, you will be part of a successful & growing business that delivers fantastic food, gives an amazing customer experience and is always safe, secure & legal. Working as a team and reporting to the F&B manager, you will achieve this by helping throughout the department. Providing our visitors with an enjoyable and memorable time at The Wave’s clubhouse and providing the support behind the scenes to help bring our products to the customers.


Our Front Of House Team Members

• Provide a welcoming atmosphere for visitors
• Use the till system to take food and drink orders
• Open & close the department following our Check65 app checklist. Ensuring the dept is ready for a successful and busy day
• Have a comprehensive knowledge of our menu, being confident to make credible recommendations to our visitors
• Identify and act on opportunities to make recommendations from the menu, in order to increase sales
• Comply with legal and company health and safety standards, policies and procedures
• Use your position as a platform to inform and engage our visitors about all our experiences and offerings at The Wave.
• Help your team by working in the different departments of the café, as and when necessary, from the bar to the back of house
• Contribute towards a culture of amazing service through great teamwork and communication between all areas of the F&B function
• Follow all cleaning procedures and use your initiative to complete regular cleaning tasks
  
  

Our ideal Wavemaker will have a proactive & ambitious mindset with a desire to ‘muck in’ where needed across the business with an ability to work under pressure and a drive and determination to achieve the best. Our Wavemakers have a strong attention to detail and create a welcoming, friendly & inclusive environment for every visitor and positively contribute to a calm, efficient and supportive working environment


Why join The Wave?


Our values as a business are the same as those we have as people. And they’re very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally. That’s the basis of how we work.

Our ethos encourages a diverse and equitable workplace.

We offer up to 75% off surf bookings and sometimes you can surf for free.

We are committed to creating a safe, professional and fun environment.

We strive for positive impact, better in our performance and better for people and our planet.

We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities.

We respect and care for each other and ourselves, supporting each other because people matter.


In Return You'll Get

• Paid breaks
• 30 days of paid holiday (inclusive of bank hols)
• No split shifts
• Pension
• Free staff surfs
• Opportunities to earn more through team incentive schemes
• Staff Discounts on retail of up 20%
• Up to 75% off your surf bookings
• Up to 40% off your food and beverage items while on shift
• Up to 25% off our accommodation
• The chance to work with a great team who work and surf together
• Free hot and cold drinks on shift
  
  

Whether you’re here for a season or permanently, The Wave knows that it’s important that you have the opportunity to keep on learning within your role. Your role has two levels & we encourage everyone to keep learning and as a result increase your earning potential.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.

Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.