Clinical Practitioner - Telephone Triage & Home Visiting Team inShrewsbury inShrewsbury PUBLISHED 10 MAY 2024
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To deliver autonomous practice and making every contact count, this exciting opportunity requires the post holder to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision. The post holder will need to be a dynamic and diverse clinician working across the call centre, bases and in the field, enhancing the patient experience and optimising service provisions. Focusing on the management of the needs of the patient Out of hours (OOH). Providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.
The Clinical practitioner will have the relevant clinical experience to work autonomously and as part of a larger team whilst possessing excellent communication and interpersonal skills. They should be willing to contribute to the continuous improvement, development and delivery of a high quality and professional out of hours service.
The post holder will have a range of clinical experience, working out of hours (OOH) under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision. The post holder will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit. Ensuring appropriate allocation times frames for both face-to-face or home visits. The post holder will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.
Post holders that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Post holders that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues. Again where necessary.
We welcome applications from individuals of diverse background, and as well as personal and career development, all colleagues are encouraged and fully supported to work towards clinical development aspirations, such as Non-medical prescribing (where not already held), CPD to safely maintain and increase their professional boundaries or even ACP status, identified through appraisal and gap analysis. Clinical Supervision and development time is offered flexibly to all clinical staff in line with the service need.
In return we offer:
Depending on experience and qualificationsa salary of£22.86 - £23.79 per hour with a
30% uplift for evenings, nights and Saturdays, and 60% uplift for Sundays and Bank Holidays.
Membership of the NHS pension scheme (subject to scheme rules).
A generous annual leave allowance.
Flexible, ad-hoc shifts, with web booking system
Paycare Health Cash Plan (free at level 1 with options to add extra cover for a small extra monthly payment)
Annual staff appraisal and one-to- one sessions
A hands on training approach in the chosen work stream, with opportunity to train in Shropdoc's other work streams too.
A robust and well-supported Non-Medical Prescribing (NMP) environment.
All colleagues are encouraged and fully supported to work towards clinical development aspirations, such as prescribing (where not already held). Continuous Professional Development (CPD) is important to Shropdoc. We offer regular training and development sessions to safely maintain and increase professional growth, using gap analysis to help identify training needs, offering regular clinical supervision and development time flexibly to all clinical staff in line with the service needs.
Open to Nurses, Paramedics and all other allied healthcare professionals
Part Time hours/ Weekend & Bank Holiday
Are you a caring, experienced nurse or allied healthcare professional looking for a change and interested in working in a unique not-for -profit, CQC-rated
OUTSTANDING
, service?
At Shropdoc we are proud of the out of hours service (OOH) we provide and are currently recruiting additional Healthcare professionals with an enthusiasm and passion for high quality care, to increase our existing team of very friendly and dynamic clinical practitioners across two of our current work streams -Telephone triage and Home visiting out of hours (OOH).
Clinical Practitioners will work alongside our GPs in the call centre based at Longbow in Shrewsbury performing telephone triage, responding to calls passed through the NHS 111 service, as well as referrals from other Professionals from within the community setting. Whilst Clinical Practitioners based at our main Shropdoc bases at the Shrewsbury and Telford Hospitals, will respond to home visits when necessary in one of our distinctive livered Shropdoc cars with a driver provided.
Shropdoc is an OOH service covering both Shropshire and Powys. Both work streams require the clinician to have the ability to
cover evenings and overnights on weekdays, 24/7 at weekends and Bank Holidays
.
The role requires the use of critical thinking and advanced decision-making skills to assess, diagnose and triage all patients who present with a range of illnesses, with the ability to identify cases that are appropriate to stream to our other services. As a triage clinician, you will work with the patient to determine a suitable management plan for further assessment at our base sites or visiting service, self-care advice, or safety net the patient to wait for their own GP review. Prescribing clinicians can issue prescriptions via the electronic prescribing system (EPS) as part of a robust treatment plan, Non prescribing clinicians will have the support and supervision of our GPs.
The role requires that you must have experience in primary or urgent / emergency healthcare settings, be both reliable, dependable, and seeking a new challenge. Although full training will be given, you will need exceptional communication and interpersonal skills, and the confidence to work autonomously, making decisions without direct supervision that said, support would never be far away when you need it.
The clinician will have the opportunity to expand their current knowledge, utilise current skills and progress their career within the unscheduled primary and urgent care setting.
To deliver autonomous practice and making every contact count, this exciting opportunity requires the post holder to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision. The post holder will need to be a dynamic and diverse clinician working across the call centre, bases and in the field, enhancing the patient experience and optimising service provisions. Focusing on the management of the needs of the patient Out of hours (OOH). Providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.
The Clinical practitioner will have the relevant clinical experience to work autonomously and as part of a larger team whilst possessing excellent communication and interpersonal skills. They should be willing to contribute to the continuous improvement, development and delivery of a high quality and professional out of hours service.
The post holder will have a range of clinical experience, working out of hours (OOH) under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision. The post holder will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit. Ensuring appropriate allocation times frames for both face-to-face or home visits. The post holder will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.
Post holders that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Post holders that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues. Again where necessary.
We welcome applications from individuals of diverse background, and as well as personal and career development, all colleagues are encouraged and fully supported to work towards clinical development aspirations, such as Non-medical prescribing (where not already held), CPD to safely maintain and increase their professional boundaries or even ACP status, identified through appraisal and gap analysis. Clinical Supervision and development time is offered flexibly to all clinical staff in line with the service need.
In return we offer:
Depending on experience and qualificationsa salary of£22.86 - £23.79 per hour with a
30% uplift for evenings, nights and Saturdays, and 60% uplift for Sundays and Bank Holidays.
Membership of the NHS pension scheme (subject to scheme rules).
A generous annual leave allowance.
Flexible, ad-hoc shifts, with web booking system
Paycare Health Cash Plan (free at level 1 with options to add extra cover for a small extra monthly payment)
Annual staff appraisal and one-to- one sessions
A hands on training approach in the chosen work stream, with opportunity to train in Shropdoc's other work streams too.
A robust and well-supported Non-Medical Prescribing (NMP) environment.
All colleagues are encouraged and fully supported to work towards clinical development aspirations, such as prescribing (where not already held). Continuous Professional Development (CPD) is important to Shropdoc. We offer regular training and development sessions to safely maintain and increase professional growth, using gap analysis to help identify training needs, offering regular clinical supervision and development time flexibly to all clinical staff in line with the service needs.
Open to Nurses, Paramedics and all other allied healthcare professionals
Part Time hours/ Weekend & Bank Holiday
Are you a caring, experienced nurse or allied healthcare professional looking for a change and interested in working in a unique not-for -profit, CQC-rated
OUTSTANDING
, service?
At Shropdoc we are proud of the out of hours service (OOH) we provide and are currently recruiting additional Healthcare professionals with an enthusiasm and passion for high quality care, to increase our existing team of very friendly and dynamic clinical practitioners across two of our current work streams -Telephone triage and Home visiting out of hours (OOH).
Clinical Practitioners will work alongside our GPs in the call centre based at Longbow in Shrewsbury performing telephone triage, responding to calls passed through the NHS 111 service, as well as referrals from other Professionals from within the community setting. Whilst Clinical Practitioners based at our main Shropdoc bases at the Shrewsbury and Telford Hospitals, will respond to home visits when necessary in one of our distinctive livered Shropdoc cars with a driver provided.
Shropdoc is an OOH service covering both Shropshire and Powys. Both work streams require the clinician to have the ability to
cover evenings and overnights on weekdays, 24/7 at weekends and Bank Holidays
.
The role requires the use of critical thinking and advanced decision-making skills to assess, diagnose and triage all patients who present with a range of illnesses, with the ability to identify cases that are appropriate to stream to our other services. As a triage clinician, you will work with the patient to determine a suitable management plan for further assessment at our base sites or visiting service, self-care advice, or safety net the patient to wait for their own GP review. Prescribing clinicians can issue prescriptions via the electronic prescribing system (EPS) as part of a robust treatment plan, Non prescribing clinicians will have the support and supervision of our GPs.
The role requires that you must have experience in primary or urgent / emergency healthcare settings, be both reliable, dependable, and seeking a new challenge. Although full training will be given, you will need exceptional communication and interpersonal skills, and the confidence to work autonomously, making decisions without direct supervision that said, support would never be far away when you need it.
The clinician will have the opportunity to expand their current knowledge, utilise current skills and progress their career within the unscheduled primary and urgent care setting.
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