Out Patient Clinic Co-ordinator inManchester inManchester PUBLISHED 1 MAY 2024

We are looking for a dynamic individual to join our Out Patient Coordinators Team based at University Dental Hospital within Manchester University NHS Foundation Trust.

Duties will include facilitating appointment bookings for patients as well as covering the out patient phone lines and clinic reception as required.

You should have good IT skills, be an excellent communicator and be able to prioritise your own workload. You should also enjoy working with people to provide a first class service.

You will ideally have administration experience, good communication and organisational skills. You must be able to use your own initiative, be flexible and work independently.

In return personal development will be encouraged through in house training and yearly appraisals.

Responsible for the preparation, co-ordination and cancellation of clinics, including ensuring the booking, cancelling (and re-booking) of new and follow-up appointments, arranging appropriate

tests (as required), locating and retrieving medical records, etc.

Undertake validation of out-patient clinics.

Provide a telephone service, answering and recording incoming calls, relaying queries and messages as necessary, whilst liaising with other departments.

Oversee the provision of a customer-centric reception service, communicating effectively with staff and patients, dealing with enquiries and/or complaints both in person and on the telephone.

Assist in the induction training of new staff members and the day-to-day supervision of staff in general.

Contribute to best practice and assist in developing working practice in the team to deliver efficient and effective services, ensuring Trust priorities including 18 week pathway.

Prioritise and distribute work as a result of receiving mail as appropriate.

Contribute to the maintenance of appropriate stock and non-stock items.

Responsible for creating and maintaining patient records within the clinical area and ensuring their appropriate availability.

Collate, file and photocopy documents including letters, investigation results, blood reports, etc.

Locate and request any missing notes from appropriate locations, liaising with departments as required.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Jackie Kitchen / Rachel Westcott Job title: Operational manager Email address: Telephone number: