Navigo Health and Social Care CIC r27zgLIT
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MAIN DUTIES / RESPONSIBILITIES:
1. To meet and greet as the first point of face to face contact for service users, families and visitors alerting arrival of same to Team Members/Ward as appropriate.
2. To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns.
3. To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
4. Ensure the maintenance of the In/Out Board and Signing In/Out Visitors book taking responsibility of same in the case of fire drill or actual emergency.
5. To act as central reporting and information point for telephone/photocopier maintenance.
6. To act as central reporting of building faults as required.
7. To take responsibility for processing and distribution of incoming mail and be the central point for outgoing mail collection.
8. To provide administration/secretarial assistance including typing, scanning and photocopying as directed by Administration Team Lead to support the Administration team..
9. Work within the implemented Reception Administration pathway checklist.
10. To understand the need for confidentiality ensuring security of service user data in accordance with Navigo policy
11. Bring to the attention of senior staff members any relevant concerns he-she considers may jeopardise service delivery and or care provision.
12. To attend and participate in relevant Team Development activities and team meetings including Administrative, Clinical and Business Meetings.
13. To ensure health and safety procedures are adhered to and actioned as necessary.
14. To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures.
15. To comply with Health and Safety Regulations and work within the policy guidelines of Navigo.
16. To effectively manage compliance in mandatory training within the guidelines of Navigo.
17. Maintain an up to date and proficient working knowledge of Navigo policies, procedures and processes ensuring changes in process and procedures are embedded in working practice.
18. Involvement as requested in new service initiatives and participation in working groups as appropriate and to meet needs of service.
19. Provide administrative input and perspective to developments within service as appropriate.
20. Any other reasonable duty in connection with the work of the Team and as required by the organisation.
An exciting opportunity has arisen for a receptionist/administrator to provide reception cover for Community Mental Health Services currently based at Weelsby View.
You will need to be educated to GSCE level A-C in English and Mathematics and hold the RSA/OCR 1 or equivalent in typing/word processing standard.
It is essential that you have experience of working on a busy reception and have excellent customer service skills. You should have the ability to multi-task and the ability to work to processes and set deadlines.
The role will include answering telephone calls, meeting and greeting and other general administrative duties such as scanning.
To provide reception cover which includes meeting and greeting and answering telephones.
.
You will be responsible for maintaining up to date knowledge on Navigo policies, processes and procedures and working within these at all times.
You will input information on our database and will be responsible for room bookings, scanning and other general administrative duties.
You will rotate weekly and either be based on our reception where you will meet and greet members of the public. You will oversee voice mail messages, scanning, prescriptions and a variety of other administrative tasks. When not based on the front reception you will be answering incoming telephone calls, using SystmOne and transferring calls to the relevant person/team
he post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service. The post-holder will assist in ensuring the service experience is positive and service user confidentiality is maintained at all time
MAIN DUTIES / RESPONSIBILITIES:
1. To meet and greet as the first point of face to face contact for service users, families and visitors alerting arrival of same to Team Members/Ward as appropriate.
2. To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns.
3. To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
4. Ensure the maintenance of the In/Out Board and Signing In/Out Visitors book taking responsibility of same in the case of fire drill or actual emergency.
5. To act as central reporting and information point for telephone/photocopier maintenance.
6. To act as central reporting of building faults as required.
7. To take responsibility for processing and distribution of incoming mail and be the central point for outgoing mail collection.
8. To provide administration/secretarial assistance including typing, scanning and photocopying as directed by Administration Team Lead to support the Administration team..
9. Work within the implemented Reception Administration pathway checklist.
10. To understand the need for confidentiality ensuring security of service user data in accordance with Navigo policy
11. Bring to the attention of senior staff members any relevant concerns he-she considers may jeopardise service delivery and or care provision.
12. To attend and participate in relevant Team Development activities and team meetings including Administrative, Clinical and Business Meetings.
13. To ensure health and safety procedures are adhered to and actioned as necessary.
14. To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures.
15. To comply with Health and Safety Regulations and work within the policy guidelines of Navigo.
16. To effectively manage compliance in mandatory training within the guidelines of Navigo.
17. Maintain an up to date and proficient working knowledge of Navigo policies, procedures and processes ensuring changes in process and procedures are embedded in working practice.
18. Involvement as requested in new service initiatives and participation in working groups as appropriate and to meet needs of service.
19. Provide administrative input and perspective to developments within service as appropriate.
20. Any other reasonable duty in connection with the work of the Team and as required by the organisation.
An exciting opportunity has arisen for a receptionist/administrator to provide reception cover for Community Mental Health Services currently based at Weelsby View.
You will need to be educated to GSCE level A-C in English and Mathematics and hold the RSA/OCR 1 or equivalent in typing/word processing standard.
It is essential that you have experience of working on a busy reception and have excellent customer service skills. You should have the ability to multi-task and the ability to work to processes and set deadlines.
The role will include answering telephone calls, meeting and greeting and other general administrative duties such as scanning.
To provide reception cover which includes meeting and greeting and answering telephones.
.
You will be responsible for maintaining up to date knowledge on Navigo policies, processes and procedures and working within these at all times.
You will input information on our database and will be responsible for room bookings, scanning and other general administrative duties.
You will rotate weekly and either be based on our reception where you will meet and greet members of the public. You will oversee voice mail messages, scanning, prescriptions and a variety of other administrative tasks. When not based on the front reception you will be answering incoming telephone calls, using SystmOne and transferring calls to the relevant person/team
he post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service. The post-holder will assist in ensuring the service experience is positive and service user confidentiality is maintained at all time
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