Medefer rpzZMgv4
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We have a vacancy within our new Communication Hub for a Patient Concierge.
You will play a key role in delivering our patient experience strategy, ensuring our customers have a first-class experience and receive the care and support they need.
Role:
Patient Concierge – Full Time
Location:
Remote
Salary:
£27,300 per annum
Hours:
35 hours per week, working on a shift pattern, Monday to Friday between 8am and 6pm. We work on a rota basis between 8.00am and 4.00pm, 9.00am and 5.00pm and 10.00am and 6.00pm.
As a Patient Concierge, you will:
- Be the first point of contact for our patients and stakeholders, provide a professional service, managing queries in an efficient and timely manner via calls, emails, and chat.
- Provide exceptional customer service and work to facilitate the smooth day-to-day running of the Communication Hub.
- Put the patient first with a seamless journey working with a first contact resolution mindset.
The ideal candidate will have:
- Excellent empathy and listening skills.
- Prior experience in a customer service role, ideally within a healthcare setting.
- Ability to remain calm and professional in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Excellent verbal and written communications skills with the ability to communicate effectively by phone and in writing.
- Knowledge and understanding of RTT and DMreporting requirements.
What we can offer you:
- 28 days holiday in addition to the normal bank and public holidays.
- Private Healthcare.
- Discount schemes.
- Career development and opportunities for progression and training.
To apply and/or register your interest in joining our Team, please visit us via
www.jobsincare.com/job/jjzGkO5x fully complies with the Equality Act 2. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.
Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.
Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient, and effective.
We have a vacancy within our new Communication Hub for a Patient Concierge.
You will play a key role in delivering our patient experience strategy, ensuring our customers have a first-class experience and receive the care and support they need.
Role:
Patient Concierge – Full Time
Location:
Remote
Salary:
£27,300 per annum
Hours:
35 hours per week, working on a shift pattern, Monday to Friday between 8am and 6pm. We work on a rota basis between 8.00am and 4.00pm, 9.00am and 5.00pm and 10.00am and 6.00pm.
As a Patient Concierge, you will:
The ideal candidate will have:
What we can offer you:
To apply and/or register your interest in joining our Team, please visit us via
www.jobsincare.com/job/jjzGkO5x fully complies with the Equality Act 2. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.
Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.
We have a vacancy within our new Communication Hub for a Patient Concierge.
You will play a key role in delivering our patient experience strategy, ensuring our customers have a first-class experience and receive the care and support they need.
Role:
Patient Concierge – Full Time
Location:
Remote
Salary:
£27,300 per annum
Hours:
35 hours per week, working on a shift pattern, Monday to Friday between 8am and 6pm. We work on a rota basis between 8.00am and 4.00pm, 9.00am and 5.00pm and 10.00am and 6.00pm.
As a Patient Concierge, you will:
- Be the first point of contact for our patients and stakeholders, provide a professional service, managing queries in an efficient and timely manner via calls, emails, and chat.
- Provide exceptional customer service and work to facilitate the smooth day-to-day running of the Communication Hub.
- Put the patient first with a seamless journey working with a first contact resolution mindset.
The ideal candidate will have:
- Excellent empathy and listening skills.
- Prior experience in a customer service role, ideally within a healthcare setting.
- Ability to remain calm and professional in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Excellent verbal and written communications skills with the ability to communicate effectively by phone and in writing.
- Knowledge and understanding of RTT and DMreporting requirements.
What we can offer you:
- 28 days holiday in addition to the normal bank and public holidays.
- Private Healthcare.
- Discount schemes.
- Career development and opportunities for progression and training.
To apply and/or register your interest in joining our Team, please visit us via
www.jobsincare.com/job/jjzGkO5x fully complies with the Equality Act 2. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.
Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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