The Address Glasgow r0bkyEhm
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Front Office Manager
RESPONSIBLE FOR:
To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Receptionist at The Address Collective outlined below however this list is not exhaustive.
Main Duties
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Adhere to the company's Code of Conduct.
- To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
- To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc
- To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- To ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities. (ie car parking, directions etc)
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer services consistently.
- Provide relevant reports to departments as required.
- To take reservations and respond to guests in a timely and professional manner.
- To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- To administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management,
- To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
- To ensure that relevant people receive any messages immediately.
- Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
- Balancing of telephone, lounge, restaurant, bars and reception cash at the end of each shift.
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
- Handling safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Dealing with Foreign Exchange for customers.
- To ensure that all monies are kept secure at all times.
- All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training session and issues addressed at team meetings must be adhered to.
- Complete duties as per checklist
- To ensure that all cash in dealt with in accordance with cash handling procedures.
- To carry out any reasonable duty requested by a manager, senior staff member or request of a guest.
REPORTING TO:
Front Office Manager
RESPONSIBLE FOR:
To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Receptionist at The Address Collective outlined below however this list is not exhaustive.
Main Duties
Front Office Manager
RESPONSIBLE FOR:
To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Receptionist at The Address Collective outlined below however this list is not exhaustive.
Main Duties
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Adhere to the company's Code of Conduct.
- To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
- To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc
- To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- To ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities. (ie car parking, directions etc)
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer services consistently.
- Provide relevant reports to departments as required.
- To take reservations and respond to guests in a timely and professional manner.
- To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- To administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management,
- To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
- To ensure that relevant people receive any messages immediately.
- Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
- Balancing of telephone, lounge, restaurant, bars and reception cash at the end of each shift.
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
- Handling safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Dealing with Foreign Exchange for customers.
- To ensure that all monies are kept secure at all times.
- All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training session and issues addressed at team meetings must be adhered to.
- Complete duties as per checklist
- To ensure that all cash in dealt with in accordance with cash handling procedures.
- To carry out any reasonable duty requested by a manager, senior staff member or request of a guest.
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Useful skills for a Front Office Assistant:
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To work as a Front Office Assistant in the UK, you will need a combination of technical, interpersonal, and organizational skills. Here are some key skills that are typically required:
1. Customer Service Skills: The ability to interact positively with guests and clients, addressing their needs and concerns promptly and effectively.
2. Communication Skills: Strong verbal and written communication skills are essential for conveying information clearly and professionally.
3. Organizational Skills: The ability to manage multiple tasks, prioritize responsibilities, and maintain an orderly work environment.
4. Attention to Detail: Accuracy in handling information, managing bookings, and performing administrative duties is critical.
5. IT Skills: Proficiency with common office software (such as Microsoft Office) and familiarity with booking systems or property management software (e.g., Opera, Fidelio).
6. Teamwork: The capacity to work collaboratively with other staff members, including management, housekeeping, and maintenance.
7. Problem-Solving Skills: The ability to handle unexpected issues or complaints calmly and effectively.
8. Time Management: Managing time efficiently to ensure that tasks are completed within set deadlines.
9. Multitasking: Handling various responsibilities simultaneously, such as answering phones, managing check-ins and check-outs, and responding to emails.
10. Cultural Awareness: Understanding and respecting cultural differences, especially when dealing with international guests.
11. Confidence: A confident demeanor to engage with guests and represent the organization professionally.
12. Sales Skills (Optional): Knowledge of upselling techniques can be beneficial in roles that involve promoting additional services or amenities.
More about Glasgow Click to view
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
inGlasgow
55.861698150634766 -4.25832986831665 Glasgow, Scotland, United Kingdom 
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