Customer Care Advisor - HEINEKEN -Edinburgh inEdinburgh inEdinburgh PUBLISHED 5 JUN 2024
The HEINEKEN Company riaPacpB
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Customer Care Advisors
Function:
On Trade
Location:
Edinburgh with a healthy mix of home-working
Salary:
£23,148 base depending on experience, plus full benefits listed below.
Contract:
Multiple Permanent contracts available
Closing date:19th June 2024
Please note, we may close vacancies early where we receive significant numbers of applications.
As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to shaping a better future.
With around 2,400 pubs to our name in the UK, our Star Pubs & Bars business is all about putting pubs at the centre of community life.
Right now, we’ve got several exciting opportunities to join the Customer Care team as Customer Care Advisors, helping us build Britain’s best pub business!
About the role:
Our Customer Care Advisor roles are fast-paced and all about delivering the goods while focussing on providing a best-in-class customer experience. There’s plenty to get involved in as you work directly with our customers ensuring end-to-end service and delivery management.
This role will require a high level of attention to detail, big-picture thinking and teamwork as you link up with other departments to provide an exceptional level of service.
What can you expect from working in our Customer Care?
One of the great things about Customer Care is just how connected it is to the wider business. You’ll not only speak with our customers daily, but you’ll also help our front-line sales teams and interact with colleagues around the UK!
It’s a great place to work… but don’t just take our word for it! Here’s what one of our colleagues had to say:
“A fast-paced and ever-changing environment, there’re lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!”
Who we’re looking for
We’re looking for self-starters who learn quickly and enjoy problem-solving.
You’ll get our full backing and all the training you need to succeed and, if you have the right behaviours (positivity, team spirit and accountability), we’ve no doubt you’ll fly high with us.
You’ll be working in a well-connected team and there’ll be many internal and external stakeholders, so excellent written and verbal communication skills are essential to be successful in the role.
This is a customer-focused role. If you have previous inbound/outbound call centre experience including Livechat then that’s a bonus, but above all else, we’re searching for someone with an exceptional approach to customer service, great listening skills and the ability to react and steer conversations towards a positive outcome.
Keeping our customer at the heart of everything we do, no 2 calls are the same and so having the ability to think on your feet is essential.
If you have.
- Customer service experience
- A positive attitude
- A passion for problem-solving
Then this could be the role for you!
We embrace learning and growth, and there is plenty of scope to develop in this role. You’re also likely to bring experiences that are not listed above – these are welcome, but a customer centric approach to the role is a must as our customers are at the heart of everything we do.
Our ways of working
This role is office/site based, we currently operate a hybrid working framework which allows us to capture the benefits of both working in the office and at home. For full-time roles, we work a minimum of 3 days in the office – Tuesday, Wednesday and Thursday with Monday and Friday being our work-from-home days.
Our benefits and rewards
- Annual bonus
- Company-funded Private Medical Healthcare
- Double-matched pension (up to 10%)
- 35 days holiday (holiday trading available)
- Retail discounts
- A monthly case of our delicious ciders and beers (low and no alcohol options available)
- Unique learning and development opportunities
…And much more! Check out our Why Join Us page if you’d like more information.
You’ll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice.
The application
If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early where we receive lots of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at
You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!
Who we are
We’re the world’s most international brewer and the name behind a host of brilliant beers and ciders, from Birra Moretti, to Strongbow, to Cruzcampo and many more.
It’s a fantastic time to join us. We’re leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.
When you join us, we’ll back you to reach your full potential. You’ll enjoy unique development opportunities, unforgettable experiences and a reward package th
Customer Care Advisors
Function:
On Trade
Location:
Edinburgh with a healthy mix of home-working
Salary:
£23,148 base depending on experience, plus full benefits listed below.
Contract:
Multiple Permanent contracts available
Closing date:19th June 2024
Please note, we may close vacancies early where we receive significant numbers of applications.
As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to shaping a better future.
With around 2,400 pubs to our name in the UK, our Star Pubs & Bars business is all about putting pubs at the centre of community life.
Right now, we’ve got several exciting opportunities to join the Customer Care team as Customer Care Advisors, helping us build Britain’s best pub business!
About the role:
Our Customer Care Advisor roles are fast-paced and all about delivering the goods while focussing on providing a best-in-class customer experience. There’s plenty to get involved in as you work directly with our customers ensuring end-to-end service and delivery management.
This role will require a high level of attention to detail, big-picture thinking and teamwork as you link up with other departments to provide an exceptional level of service.
What can you expect from working in our Customer Care?
One of the great things about Customer Care is just how connected it is to the wider business. You’ll not only speak with our customers daily, but you’ll also help our front-line sales teams and interact with colleagues around the UK!
It’s a great place to work… but don’t just take our word for it! Here’s what one of our colleagues had to say:
“A fast-paced and ever-changing environment, there’re lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!”
Who we’re looking for
We’re looking for self-starters who learn quickly and enjoy problem-solving.
You’ll get our full backing and all the training you need to succeed and, if you have the right behaviours (positivity, team spirit and accountability), we’ve no doubt you’ll fly high with us.
You’ll be working in a well-connected team and there’ll be many internal and external stakeholders, so excellent written and verbal communication skills are essential to be successful in the role.
This is a customer-focused role. If you have previous inbound/outbound call centre experience including Livechat then that’s a bonus, but above all else, we’re searching for someone with an exceptional approach to customer service, great listening skills and the ability to react and steer conversations towards a positive outcome.
Keeping our customer at the heart of everything we do, no 2 calls are the same and so having the ability to think on your feet is essential.
If you have.
- Customer service experience
- A positive attitude
- A passion for problem-solving
Then this could be the role for you!
We embrace learning and growth, and there is plenty of scope to develop in this role. You’re also likely to bring experiences that are not listed above – these are welcome, but a customer centric approach to the role is a must as our customers are at the heart of everything we do.
Our ways of working
This role is office/site based, we currently operate a hybrid working framework which allows us to capture the benefits of both working in the office and at home. For full-time roles, we work a minimum of 3 days in the office – Tuesday, Wednesday and Thursday with Monday and Friday being our work-from-home days.
Our benefits and rewards
- Annual bonus
- Company-funded Private Medical Healthcare
- Double-matched pension (up to 10%)
- 35 days holiday (holiday trading available)
- Retail discounts
- A monthly case of our delicious ciders and beers (low and no alcohol options available)
- Unique learning and development opportunities
…And much more! Check out our Why Join Us page if you’d like more information.
You’ll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice.
The application
If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early where we receive lots of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at
You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!
Who we are
We’re the world’s most international brewer and the name behind a host of brilliant beers and ciders, from Birra Moretti, to Strongbow, to Cruzcampo and many more.
It’s a fantastic time to join us. We’re leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.
When you join us, we’ll back you to reach your full potential. You’ll enjoy unique development opportunities, unforgettable experiences and a reward package th
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