Service Advisor inEdinburgh inEdinburgh PUBLISHED 17 SEP 2024

About The Role


We have an excellent opportunity available for a motivated Service Advisor to join our team at Graypaul Ferrari Maserati Edinburgh.

As a Sytner Service Advisor you will provide outstanding customer care and be the vital link between our clients and our workshop. You will inform and consult on vehicle servicing and keep our clients up to date at every stage of their journey through the service department. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to offer best advice on our products and services to our clients.

This is a challenging but rewarding role where customer care always comes first and it is vital that you are able to build a genuine rapport and form a long lasting relationship with our clients.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.


About You


Ideally, you will have previous experience within a Franchised Dealership preferably with a prestige brand. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Ferrari and Maserati to support your career development.

You will possess excellent organisational and administrative skills and a strong customer service background would be beneficial as you will be delivering very high levels of customer care in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.


Why Sytner?


Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
  
  

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.