Patient Access Centre Clerk inBurton Upon Trent inBurton Upon Trent PUBLISHED 15 JUN 2024

An exciting opportunity has arisen for a flexible and motivated individual to join our Outpatient Administration Team at the University Hospitals of Derby and Burton.

The main base for this post will be Queens Hospital Burton, but you must be flexible to work across sites if necessary.


Monday & Thursday hour lunch break), Friday half an hour lunch break)


This post involves dealing with enquires from Clinicians, patients and other departments in order to provide an effective appointment and Reception Service to the Trust.

You will operate as part of the Trust’s Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to treatment education and validation services.

This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.

The post holder will be expected to provide a service to all Trust-wide clinics and day case booking Services. An up to date knowledge and expertise of all clinics and booking rules will be needed to enable the post holder to handle all appointments, problems, and related queries. This is a totally, multi-skilled role: the post holder will need a working knowledge of all clinic templates/protocols in addition to any specific standards for each clinic/specialty, although training and written protocols will be provided.

The role will range from recording receipt of referral letters, searching patient details on the patient master index or registering new patients as appropriate, handling GP and patient queries for all clinics to managing the e-Referral Service.


Closing date of applications: 26 June 2024



Interview date: 10 July 2024


As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.


In Return We Will Offer

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
  
  

Key Facts About Our Trust

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
  
  

For further details / informal visits contact: Name: Lucy Parrott Job title: Service Manager - Outpatients Email address: Telephone number:

ext 6452