Governance Co-ordinator Lead for Clinical Support Services inNuneaton inNuneaton PUBLISHED 14 MAY 2024

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join
#TeamEliot.


Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles.

We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.


Job overview



Job Title - Governance Co-ordinator Lead for Clinical Support Services


Hours per week - 37.5

Perm/Fixed Term-Permanent

Salary: £43,742 - £50,056 per annum

Closing Date: - 26th May 2024

Interview Date: - 6th June 2024

Working to the Head of Patient Safety & Risk Management the post holder will manage the systems and processes to deliver the quality governance agenda for the Urgent & Emergency Care Directorate. Sitting within the Quality Governance Directorate the post-holder will ensure there are robust and effective systems in place to drive patient safety and risk management forward. The Governance Co-ordinator will promote a culture of learning and openness and support embedding of lessons learned in practice for the improvement of patient safety and patient care. The post holder will have a passion for improvement and an eye for detail and will become an integral part of our well established governance co-ordinator team.


This post may close early due to high numbers of applications so you are advised to apply promptly.


All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.


A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.



Careers at George Eliot - 'Where you make a difference'



Main duties of the job


Contribute to the development and maintenance of a robust directorate and clinical governance framework. This includes the review and appropriate allocation of incidents to ensure robust reviews take place and appropriate learning is shared. Supporting the Directorate Management Team and core Governance Team in the implementation of the Directorate quality governance programme. Lead role in the ongoing development and delivery of the directorate's patient experience and engagement plans and activities

Support the Directorate team in effective and timely management of complaints, so that trajectories and targets are met on an on-going basis. Contribute to meeting CQC regulation standards and supports staff in the preparation for Directorate inspections.

Works with service leads to ensure that robust action plans are developed and implemented following the outcome of an external & internal visits, i.e. CQC inspection (or mock inspection). Work with the core Governance Team and Patient Safety Incident Investigation (PSII) investigators to facilitate the delivery of an effective Patient Safety Incident Response Framework (PSIRF) pathway for the Directorate. Acting as an Engagement Lead where required.


Working for our organisation


Here at George Eliot our vision to '
excel at patient care'
takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:


E
ffective Open Communication

e
x
cellence and safety in everything we do


C
hallenge but support


E
xpect respect and dignity


L
ocal health that inspires confidence


Benefits:
On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.


Detailed job description and main responsibilities


Contribute to the development and maintenance of a robust directorate and clinical governance framework. This includes the review and appropriate allocation of incidents to ensure robust reviews take place and appropriate learning is shared. Supporting the Directorate Management Team and core Governance Team in the implementation of the Directorate quality governance programme. Lead role in the ongoing development and delivery of the directorate's patient experience and engagement plans and activities

Support the Directorate team in effective and timely management of complaints, so that trajectories and targets are met on an on-going basis. Contribute to meeting CQC regulation standards and supports staff in the preparation for Directorate inspections.

Works with service leads to ensure that robust action plans are developed and implemented following the outcome of an external & internal visits, i.e. CQC inspection (or mock inspection).Work with the core Governance Team and Patient Safety Incident Investigation (PSII) investigators to facilitate the delivery of an effective Patient Safety Incident Response Framework (PSIRF) pathway for the Directorate. Acting as an Engagement Lead where required.


Person specification



Experience & Knowledge



Essential criteria

• Evidence of ongoing professional development
• Demonstrable experience of working within a healthcare governance setting (NHS or Private healthcare)
• Knowledge of the following; • Governance, complaints, patient experience, risk management, audit, quality standards (including CQC) for a minimum of 12 months
• Demonstrate experience of incident management and an understanding of the Patient Safety Incident Response Framework.
• Good level of clinical governance knowledge and demonstrable experience of working within a clinical governance arena

Desirable criteria

• Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
• Experience of evaluating 'evidence' against prescribed standards for a range of assessments
• Complaints handling and investigation experience.
• Experience of working in the NHS

Qualification & Professional



Essential criteria

• Degree or equivalent experience or study Knowledge of statistics/information analysis and the use of information across the NHS acquired through degree or equivalent plus additional specialist knowledge acquired through training and relevant experience to Master's degree level or equivalent.
• Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications
• Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems

Desirable criteria

• Qualification in Quality Improvement, Patient safety, Governance, Risk Management or working towards

Skills and Abilities



Essential criteria

• Excellent report writing skills up to Board level.
• The ability to work on personal initiative and as part of a team, working across professional boundaries at all levels of the site and organisation
• Demonstrates the skill required to present complex issues clearly and concisely at all levels including Board sub-committee level
• Good organisational skills; able to work effectively under pressure and to identified and work successfully towards deadlines
• Evidence of good presentation skills in a range of media and training materials
• Demonstrates skills in analysis and interpretation of risk, performance, clinical and other data and reports
• Good level of governance knowledge and demonstrable experience of working within a clinical governance arena

Desirable criteria

• Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service

Personal Qualities



Essential criteria

• Team Player
• Exceptional organisational skills.
• Exceptional communication skills
• Good time management skills
• Able to work on own initiative
• Flexible approach to work to meet the needs of the service

Please note:


George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.


Other:


The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.


Employer certification / accreditation badges



Applicant requirements


This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.


Documents to download

• Job Description Governance Co-ordinator Lead (PDF, 712.3KB)
• Personal Specification Governance Co-ordinator Lead (PDF, 456.6KB)
• Functional Requirements Form (PDF, 648.5KB)
• Governance Structure (PDF, 328.6KB)