Customer Care Advisor inTrafford Park inTrafford Park PUBLISHED 30 AUG 2024

Club L London

Week 2 - 4 week days in office with Saturday remote working 9am - 5pm.


About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.


The Role

Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.  

Shifts & Hours:

  • Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester 
  • Week 2 - 4 week days in office with Saturday remote working 9am - 5pm


Responsibilities:

  • Providing customer support through email and instant messages

  • Great communicator and listener

  • Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated

  • Provide excellent customer service with great attention to detail

  • Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue

  • Resolve customer inquiries efficiently and quickly

  • Be confidant in following Club L procedures and making decisions

  • Knowing company products and services to effectively communicate with customers and provide them with the correct resolution



    • Requirements

  • A minimum of 1-year experience as a customer service representative or a similar role

  • Ability to provide a positive customer experience

  • Good English writing skills with good attention to grammar and sentence structure

  • Ability to manage and handle customers via email and instant messaging

  • Working knowledge of Shopify and Zendesk would be beneficial

  • Solid customer service skills

  • Good communication and interpersonal skills

  • Ability to work in a fast-paced environment

  • Ability to work independently as well as being a great team player



    • What's on offer?


    • Competitive salary
    • Machine choice (Windows or Mac) with dual screen set up
    • 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays
    • Flexible working hours around core hours of 10-4
    • Early Finish Fridays
    • Cycle to work scheme
    • 40% staff discount
    • Healthcare Cashplan
    • Salary advances
    • Free onsite gym
    • Annual bonus scheme
    • Social events
    • Free snacks, drinks & treats


    About us

    Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

    Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

    A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.


    The Role

    Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.  

    Shifts & Hours:

    • Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester 
    • Week 2 - 4 week days in office with Saturday remote working 9am - 5pm


    Responsibilities:

  • Providing customer support through email and instant messages

  • Great communicator and listener

  • Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated

  • Provide excellent customer service with great attention to detail

  • Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue

  • Resolve customer inquiries efficiently and quickly

  • Be confidant in following Club L procedures and making decisions

  • Knowing company products and services to effectively communicate with customers and provide them with the correct resolution



    • Requirements

  • A minimum of 1-year experience as a customer service representative or a similar role

  • Ability to provide a positive customer experience

  • Good English writing skills with good attention to grammar and sentence structure

  • Ability to manage and handle customers via email and instant messaging

  • Working knowledge of Shopify and Zendesk would be beneficial

  • Solid customer service skills

  • Good communication and interpersonal skills

  • Ability to work in a fast-paced environment

  • Ability to work independently as well as being a great team player



    • What's on offer?


    • Competitive salary
    • Machine choice (Windows or Mac) with dual screen set up
    • 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays
    • Flexible working hours around core hours of 10-4
    • Early Finish Fridays
    • Cycle to work scheme
    • 40% staff discount
    • Healthcare Cashplan
    • Salary advances
    • Free onsite gym
    • Annual bonus scheme
    • Social events
    • Free snacks, drinks & treats


    inTrafford Park
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