Assessment Officer inLondon inLondon PUBLISHED 30 MAY 2024

University College London Hospitals NHS Foundation Trust

Assess patients against transport eligibility criteria by following the departmental procedure.
  • The post holder will be responsible for assessing patient’s eligibility for hospital transport as set by NHS England.
  • As a Transport Assessment Officer you will be expected to maintain a customer focused approach while responding to patient queries and assisting with all transport related queries. You are required to build a positive outcome for all our transport patients.
  • This post will bring you into contact with Patients, relatives and Internal Staff, it is essential that you have excellent communication, listening and interpersonal skills.
  • This role offers a great opportunity for a self-motivated individual who is looking for variety and a degree of autonomy. If you thrive on being busy and meeting challenges then this is the role for you!

As a member of the transport assessment team you will be required to undertake accurate and standardised assessment of patient’s eligibility for non emergency patient transport (NEPTS) as set out by NHSE. You will work as part of the assessment team and in partnership with our transport provider to ensure patients journeys are planned and delivered in an effective and efficient way. You will be required to answer phone calls and emails pertaining to transport related queries.

As an Assessment Officer you will have a direct impact on patient experience and outcome which is essential to the functioning of the service. As a centre of excellence you will offer a person centred approach to patient’s independence and well-being.

Provide a courteous and efficient Transport booking service to all users adhering to departmental guidelines. This will include working with patients, GP practices and all internal stakeholders to achieve a positive outcome for service users.

Assess patients against transport eligibility criteria by following the departmental procedure

And advise patients of alternative methods to get to hospital if they do not meet the criteria.

Keep patients informed about their transport provision providing them the support they require.

Work together with our transport contract’s staff and our transport liaison officer to provide a seamless transport service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education and world-class research.  

We provide first-class acute and specialist services across eight sites:  

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.

For further details / informal visits contact: Name: Jo Gelona Job title: DDM for CSS Email address:
  • The post holder will be responsible for assessing patient’s eligibility for hospital transport as set by NHS England.
  • As a Transport Assessment Officer you will be expected to maintain a customer focused approach while responding to patient queries and assisting with all transport related queries. You are required to build a positive outcome for all our transport patients.
  • This post will bring you into contact with Patients, relatives and Internal Staff, it is essential that you have excellent communication, listening and interpersonal skills.
  • This role offers a great opportunity for a self-motivated individual who is looking for variety and a degree of autonomy. If you thrive on being busy and meeting challenges then this is the role for you!

As a member of the transport assessment team you will be required to undertake accurate and standardised assessment of patient’s eligibility for non emergency patient transport (NEPTS) as set out by NHSE. You will work as part of the assessment team and in partnership with our transport provider to ensure patients journeys are planned and delivered in an effective and efficient way. You will be required to answer phone calls and emails pertaining to transport related queries.

As an Assessment Officer you will have a direct impact on patient experience and outcome which is essential to the functioning of the service. As a centre of excellence you will offer a person centred approach to patient’s independence and well-being.

Provide a courteous and efficient Transport booking service to all users adhering to departmental guidelines. This will include working with patients, GP practices and all internal stakeholders to achieve a positive outcome for service users.

Assess patients against transport eligibility criteria by following the departmental procedure

And advise patients of alternative methods to get to hospital if they do not meet the criteria.

Keep patients informed about their transport provision providing them the support they require.

Work together with our transport contract’s staff and our transport liaison officer to provide a seamless transport service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education and world-class research.

We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.

For further details / informal visits contact: Name: Jo Gelona Job title: DDM for CSS Email address:


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