Healthcare Assistant - General Outpatients Department inGreater London inGreater London PUBLISHED FRI 23 AUG 2024

NHS

The Shrewsbury and Telford Hospital NHS Trust rhjm6xJ

Job Overview

We have exciting full time opportunity for motivated and enthusiastic Healthcare Assistant to join the the ENT Outpatients Department at The Royal Shrewsbury Hospital.

We are looking to recruit friendly Healthcare Assistant who have excellent communication skills and enjoys working in a busy team. The post holder will provide essential clinical and administrative support to the clinical team within our Outpatients Department, helping to provide a high level of care to patients. You will manage a group of patients on their journey through the consultations, any relevant diagnostics and will give information as and when deemed necessary.

The post holders must be able to effectively manage their own workload when caring for a group of patients under the supervision of a registered nurse.

Ability to work cross site as need arises.

** Please note, this advert may close early if there is a high number of applications are received **

Main duties of the job

Take responsibility for smooth running identified clinical activity
Ensuring equipment is available for use including decontamination of scopes
To support patients during their outpatient appointment.
Ensuring cleanliness of the department and maintaining IPC standards
Escort patients to and from other wards and departments under the direct instruction of the registered nurses.

Working for our organisation

The ENT Outpatients Department at The Royal Shrewsbury Hospital is a busy department covering a range of clinics and Sub specialities. We are a friendly and supportive team who strive to offer our patients a high standard of care at all times in a clean and safe environment.

Take responsibility for smooth running identified clinical activity
Ensuring equipment is available for use including decontamination of scopes
To support patients during their outpatient appointment.
Ensuring cleanliness of the department and maintaining IPC standards
Escort patients to and from other wards and departments under the direct instruction of the registered nurses.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Healthcare Assistant - General Outpatients Department: Click to view

To work as a Healthcare Assistant (HCA) in the UK, you need a combination of practical skills, personal qualities, and a basic understanding of healthcare principles. While specific requirements might vary depending on the employer or the care setting, here are the key skills and attributes typically required:

Essential Skills:

1. Communication Skills:

- Ability to communicate effectively with patients, families, and healthcare professionals.

- Good listening skills to understand patients' needs and concerns.

2. Empathy and Compassion:

- Understanding and sensitivity to the feelings of patients.

- Ability to provide emotional support and reassurance.

3. Basic Clinical Skills:

- Understanding of basic health and hygiene standards.

- Ability to assist with daily living activities (bathing, dressing, feeding, etc.).

- Monitoring vital signs (blood pressure, temperature, pulse) can also be necessary.

4. Teamwork:

- Ability to work collaboratively with other healthcare professionals.

- Being a supportive team player.

5. Time Management:

- Ability to prioritize tasks efficiently in a fast-paced environment.

- Managing time effectively to ensure all patients receive appropriate care.

6. Attention to Detail:

- Being meticulous in following care plans and documenting changes in patients’ conditions.

- Paying close attention to patient safety.

7. Problem Solving Skills:

- Ability to respond to a variety of situations and challenges quickly and effectively.

- Competence in recognizing changes in a patient's condition and taking appropriate action.

8. Physical Stamina:

- Capability to perform physically demanding tasks, such as lifting and moving patients.

- Maintaining energy and stamina for long shifts.

Personal Qualities:

- Patience: Working in healthcare can be challenging; patience is crucial when dealing with patients who may be distressed or unwell.

- Reliability: Being dependable and trustworthy is essential for providing good patient care.

- Adaptability: Flexibility to handle varying work environments and situations.

- Respectfulness: Maintaining dignity for patients and treating them respectfully.

Training and Qualifications:

While formal qualifications may not always be required, having a relevant qualification, such as a Level 2 or Level 3 Diploma in Health and Social Care, can be beneficial. Some employers provide on-the-job training, and courses in first aid, safeguarding, or infection control may also be useful.

Experience:

Any previous experience in healthcare, customer service, or caring environments can greatly enhance your application. Volunteering in hospitals, care homes, or community services can provide valuable experience and skills.

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