Receptionist inSalisbury inSalisbury PUBLISHED MON 4 DEC 2023

Depending on experience PERMANENT

Millstream Medical Centre rIrdk8lZ

Primary responsibilities:

The following are the core responsibilities of the Receptionist. There may be, on

occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:

Maintain and monitor the practice appointment system.
Welcome patients and visitors to the organisation, directing requests appropriately.
Process personal, telephone and e-requests for appointments via SystmConnect.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on SystemOne.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Action incoming mail and correspondence.
Scan patient related documentation and attach scanned documents to patients healthcare records.
Complete opening and closing procedures in accordance with the duty rota.

To assist in the smooth running of the practice: to provide comprehensive, high quality, reception services to patients, visitors, Health Care Professionals and colleagues at the practice and associated organisations.

To be the front face for all visitors to the practice, providing high quality reception services.

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Processing repeat prescriptions in accordance with practice guidelines and standard operating procedures.

When dealing with patients, you must be compassionate and discrete.

Primary responsibilities:

The following are the core responsibilities of the Receptionist. There may be, on

occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:

Maintain and monitor the practice appointment system.
Welcome patients and visitors to the organisation, directing requests appropriately.
Process personal, telephone and e-requests for appointments via SystmConnect.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on SystemOne.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Action incoming mail and correspondence.
Scan patient related documentation and attach scanned documents to patients healthcare records.
Complete opening and closing procedures in accordance with the duty rota.

To be the front face for all visitors to the practice, providing high quality reception services.

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Processing repeat prescriptions in accordance with practice guidelines and standard operating procedures.

When dealing with patients, you must be compassionate and discrete.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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