Patient Support Team Member inKing's Lynn inKing's Lynn PUBLISHED 18 DEC 2023

If you would like to find out more information about this role, please see the attached job specification.

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part or full time basis. This role will be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions.

Full training will be provided to the post-holder and you will be assigned a main base however the position will be multi-site working and it will be essential that the post-holder can cover all locations.

• Maintain a professional & effective receptionist service to patients.
• Provide telephone & face to face access for patients to book, cancel & check appointments as per the patients request & to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
• Support patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer services processes & policy to provide a high quality internal & external service standard
• Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal & professional development.

Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received.