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Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces.
- Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
- Complete admin duties as required
- Record all outpatient attendances (cashing-up) on the Patient Access System
- Book follow-up appointments
- File documents according to Information Governance policy
- Communicate with patients, visitors and staff in a professional and courteous manner
- Communicate effectively using all available forms of communication
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- Support the Managers and Supervisors in developing a patient focused service
- Book patient follow-up appointments
- Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
- Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding
- Ensure all patient information is complete and up to date on the Trust PAS
- Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
- Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
- Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
- Be a calm, supportive, flexible and adaptable member of the team
- Deal with all enquiries in a professional and co-operative manner
- Respond politely but firmly with people behaving antisocially and report any verbal abuse
- Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
- Provide non-clinical advice and guidance regarding appointments
- Process patient data and appointments using the Trust Patient Access System (PAS)
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We Run Major Acute Services At
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
For further details / informal visits contact: Name: Antonette Bailey Job title: Service Manager Email address: Telephone number: 02
Majella
02
- Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
- Complete admin duties as required
- Record all outpatient attendances (cashing-up) on the Patient Access System
- Book follow-up appointments
- File documents according to Information Governance policy
- Communicate with patients, visitors and staff in a professional and courteous manner
- Communicate effectively using all available forms of communication
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- Support the Managers and Supervisors in developing a patient focused service
- Book patient follow-up appointments
- Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
- Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding
- Ensure all patient information is complete and up to date on the Trust PAS
- Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
- Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
- Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
- Be a calm, supportive, flexible and adaptable member of the team
- Deal with all enquiries in a professional and co-operative manner
- Respond politely but firmly with people behaving antisocially and report any verbal abuse
- Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
- Provide non-clinical advice and guidance regarding appointments
- Process patient data and appointments using the Trust Patient Access System (PAS)
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We Run Major Acute Services At
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
For further details / informal visits contact: Name: Antonette Bailey Job title: Service Manager Email address: Telephone number: 02
Majella
02
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Outpatients Administrator & Receptionist roles
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