Macmillan Support and Information Assistant inWirral inWirral PUBLISHED 15 JUN 2024

Wirral University Teaching Hospital NHS Foundation Trust

  • We are seeking an enthusiastic individual with experience of working with people affected by cancer to join our small team based at Arrowe Park Hospital.
  • The Macmillan Information and Support Assistant will be based “front-of-house” in the Macmillan Cancer Information Centre within the hospital to triage enquiries, provide personalised information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
  • There will be travel across sites and potentially to community settings as part of the outreach offer and joint working with multiple stakeholders
  • The post holder will be required to work independently at times , supporting the provision of a high quality service to service users including, patients, carers, general public, staff, and health care professionals.
  • Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service.
  • Triage individuals contacting the service face to face or by telephone/ email and work autonomously to prioritise needs.
  • Deal with difficult and highly emotive situations in a sensitive manner and base decisions on own judgement
  • Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers in distress.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

For further details / informal visits contact: Name: Anne Torkington Job title: Macmillan Cancer Information Centre Manager Email address: Telephone number:

Alternatively

Dawn Miller

Lead cancer
  • We are seeking an enthusiastic individual with experience of working with people affected by cancer to join our small team based at Arrowe Park Hospital.
  • The Macmillan Information and Support Assistant will be based “front-of-house” in the Macmillan Cancer Information Centre within the hospital to triage enquiries, provide personalised information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
  • There will be travel across sites and potentially to community settings as part of the outreach offer and joint working with multiple stakeholders
  • The post holder will be required to work independently at times , supporting the provision of a high quality service to service users including, patients, carers, general public, staff, and health care professionals.
  • Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service.
  • Triage individuals contacting the service face to face or by telephone/ email and work autonomously to prioritise needs.
  • Deal with difficult and highly emotive situations in a sensitive manner and base decisions on own judgement
  • Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers in distress.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

For further details / informal visits contact: Name: Anne Torkington Job title: Macmillan Cancer Information Centre Manager Email address: Telephone number:

Alternatively

Dawn Miller

Lead cancer


inWirral
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