Care Co-Ordinator / Administrator inHinckley inHinckley PUBLISHED 22 MAY 2024

Job summary

We are looking to recruit an experienced Care Co-Ordinator / Administrator at The Burbage Surgery, Hinckley.

Applicants need to demonstrate a professional and friendly manner along with knowledge of providing information to external companies when requesting patient information for medical insurance purposes whilst adhering to GDPR regulations.

Applicants will need to have a good attention to detail and work with a high level of accuracy. Experiencing of primary care is essential.

Main duties of the job

Applicants will be the initial point of contact from secondary care, external organisations and new patients at the practice for clinicians, other clinical and non-clinical staff. The role will encompass providing information to External companies including Insurance companies, DVLA, DWP etc. Other tasks involved in this role will be facilitating NHS Healthchecks and ad hoc secretarial cover for sickness and holidays.

About us

We are a 4 Partner GP practice situated in a purpose-built premises in Burbage providing care to approximately 11000 patients. We also operate a part time branch surgery in the village of Wolvey.

We have a dedicated team of 4 GP Partners, 3 Salaried doctors, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 HCA, 1 Phlebotomist, 1 Paramedic and 2 Clinical Pharmacists. We are also a training practice with GP registrars, Medical Students and Student Nurses.

All clinical services are supported by a strong administration and reception team.

Job description

Job responsibilities

The following are the core responsibilities of the administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Processing Insurance reports in a timely manner

- Liaising with clinical staff to complete these requests.

- Ensuring compliance with GDPR regulations.

- Analyse patient records and record all the relevant information.

- Examining records and documentation for missing information

- Uphold patient confidentiality

- Maintain a professional demeanour

- Excellent verbal and written communication skills

- Attention to detail

- Ensuring procedures, policies, legislation and regulations are correctly followed and complied with

- Liaise with managerial staff and presenting findings and recommendations

- Excellent verbal and written communication-

- Work with team members to improve workflow optimisation

Job description
Job responsibilities

The following are the core responsibilities of the administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Processing Insurance reports in a timely manner

- Liaising with clinical staff to complete these requests.

- Ensuring compliance with GDPR regulations.

- Analyse patient records and record all the relevant information.

- Examining records and documentation for missing information

- Uphold patient confidentiality

- Maintain a professional demeanour

- Excellent verbal and written communication skills

- Attention to detail

- Ensuring procedures, policies, legislation and regulations are correctly followed and complied with

- Liaise with managerial staff and presenting findings and recommendations

- Excellent verbal and written communication-

- Work with team members to improve workflow optimisation

Person Specification

Skills

Essential

• Excellent Communication Skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in use of Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow procedure

Experience

Essential

• Experience of working within Primary Care
• Broad knowledge of General Practice
• Experience working with the General Public/ Patients

Person Specification
Skills

Essential

• Excellent Communication Skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in use of Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow procedure

Experience

Essential

• Experience of working within Primary Care
• Broad knowledge of General Practice
• Experience working with the General Public/ Patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr W M Turner and Partners
Address

Tilton Road

Burbage

Hinckley

Leicestershire

LE10 2SE

Employer's website