Customer Services Advisor inLiverpool inLiverpool PUBLISHED 11 OCT 2024

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

We have two part time vacancies for Customer Service Advisors working on various reception desks across the estate. Our front facing service is a crucial role in the university and is the main point of contact for our customer. The working days are stated below:

2 x 20 hour posts per week: Monday - Friday flexibly between 08:00 - 17:30

You will be highly motivated and have a passion for always providing a high standard of customer care, responding efficiently and effectively to a broad range of enquiries at reception from students, staff and visitors.

You will have a customer care ethos, a strong work ethic, excellent communication skills, experience in the use of IT and experience of delivering excellent customer services. Reliability, flexibility, and professionalism are key attributes for this front of house position.

You will have five GCSE's, grades A - C or equivalent, or a proven track record of previous work experience in a relevant role/relevant life experience.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.

Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.