Elective Care - Service Manager inManchester inManchester PUBLISHED 8 OCT 2024
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Support staff recruitment activities to ensure required levels of staffing are in place.
Manchester, UK Req #264October 2024
About The Role…
This is an operational role responsible for providing effective management and delivery of front-line high-quality patient care, with performance in the top quartile nationally. This includes quality metrics and financial performance of the insourcing services.
To achieve this the post holder will manage processes that support the Insourcing service to operate effectively and provide support to the Clinical Management teams to collectively develop, support and performance manage delivery against operational efficiency, quality and governance standards.
You will be required to follow a programme of learning and development, which will enable you to complete the required service competences.
This role is subject to an enhanced level background check through the Disclosure & Barring Services (DBS).
This is a 6 month fixed term position.
‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’
Your Day to Day
…
Delivering Results/Functional Responsibilities
- Overall management of the teams to ensure KPI’s are attained
- Support staff recruitment activities to ensure required levels of staffing are in place
- Ensure a well-trained, highly motivated and high performing workforce
- Maintaining consistently high levels of quality, safety and performance that lead to high patient satisfaction rates
- Ensure relevant documentation is completed as part of the onboarding process
- Oversee the Rota to drive utilisation by working with the resourcing and scheduling team to facilitate fulfillment of all shifts
- Provide monthly utilisation reporting and key performance metrics for the team
- Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within the team.
- Maintain strong stakeholder relationships internally and externally
- Ensure compliance with CQC standards
- Support business development and mobilisation of services
Operational Service Delivery
- Ensure all contracts deliver a high standard of customer service and patient satisfaction.
- Ensure standard operating procedures are documented, implemented and continually reviewed for all core operational functions
- Work with the Head of Clinical Services to ensure all standard operating procedures are adhered to by clinical support staff.
- Ensure that all operational KPIs are collated, reported on appropriately, and that issues with KPI delivery are addressed effectively and in a timely manner
- Work with the finance and operational teams to understand the financial performance of each contract and opportunities to improve performance
Engaging People/Key Working Relationships
- Establish excellent working relationships with internal regional teams and other colleagues to build strong alliances in order to work collaboratively to support delivery of the service.
- Be an ambassador for the service, championing the service at all times.
- Actively participate in meetings, providing constructive input that supports the aims of the service
- Participate in targeted working groups to deliver the shared vision for excellence in quality and governance as directed.
Management and Leadership
- Responsible for management and delivery of the service
- Responsible for ensuring the service delivers contractually and within the financial parameters
- Contribute to the development of the service including growth opportunities
- Work actively, systematically and collaboratively with others to identify service efficiency and quality improvements
- Ensure workforce compliance with statutory and mandatory training
Setting Direction and Service Improvement
- Support a strong performance management and quality improvement culture that embeds patient safety and continuous quality improvement
- Establish a culture of staff engagement that encourages good communication and supports staff development and retention
- Support and implement agreed action plans either locally, regionally or wider across the service.
- Support delivery of a Continuous Service Improvement plan for the centre / service
- Actively participate in the continuous quality improvement (CQI) audit process to develop individual performance and achieve set targets.
Qualification, Experience & Training
…
Essential
- Degree level or equivalent qualification /equivalent level of experience.
- Minimum of 2 years proven experience in a regulated setting.
- Good understanding of metrics and resource planning methods
- An understanding of the healthcare environment
Desirable
- Recognised management qualification
- Evidence of postgraduate study and /or continuous professional development
- Registration with a professional body
- HR knowledge and experience of staff management, including recruitment, setting objectives, conducting appraisals, managing capability and disciplinary issues
- Good experience of performance management and delivering to contractual expectations
Reward & Benefits…
- 28 days annual leave (plus 3 buy back days)
- Salary £33,500 to £42,000
- My Totally Rewards (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services – 24/7 GP Appointments,
- WeCare Wellbeing
Disclosure & Barring…
Manchester, UK Req #264
October 2024
About The Role…
This is an operational role responsible for providing effective management and delivery of front-line high-quality patient care, with performance in the top quartile nationally. This includes quality metrics and financial performance of the insourcing services.
To achieve this the post holder will manage processes that support the Insourcing service to operate effectively and provide support to the Clinical Management teams to collectively develop, support and performance manage delivery against operational efficiency, quality and governance standards.
You will be required to follow a programme of learning and development, which will enable you to complete the required service competences.
This role is subject to an enhanced level background check through the Disclosure & Barring Services (DBS).
This is a 6 month fixed term position.
‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’
Your Day to Day
…
Delivering Results/Functional Responsibilities
Operational Service Delivery
Engaging People/Key Working Relationships
Management and Leadership
Setting Direction and Service Improvement
Qualification, Experience & Training
…
Essential
Desirable
Reward & Benefits…
Disclosure & Barring…
October 2024
About The Role…
This is an operational role responsible for providing effective management and delivery of front-line high-quality patient care, with performance in the top quartile nationally. This includes quality metrics and financial performance of the insourcing services.
To achieve this the post holder will manage processes that support the Insourcing service to operate effectively and provide support to the Clinical Management teams to collectively develop, support and performance manage delivery against operational efficiency, quality and governance standards.
You will be required to follow a programme of learning and development, which will enable you to complete the required service competences.
This role is subject to an enhanced level background check through the Disclosure & Barring Services (DBS).
This is a 6 month fixed term position.
‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’
Your Day to Day
…
Delivering Results/Functional Responsibilities
- Overall management of the teams to ensure KPI’s are attained
- Support staff recruitment activities to ensure required levels of staffing are in place
- Ensure a well-trained, highly motivated and high performing workforce
- Maintaining consistently high levels of quality, safety and performance that lead to high patient satisfaction rates
- Ensure relevant documentation is completed as part of the onboarding process
- Oversee the Rota to drive utilisation by working with the resourcing and scheduling team to facilitate fulfillment of all shifts
- Provide monthly utilisation reporting and key performance metrics for the team
- Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within the team.
- Maintain strong stakeholder relationships internally and externally
- Ensure compliance with CQC standards
- Support business development and mobilisation of services
Operational Service Delivery
- Ensure all contracts deliver a high standard of customer service and patient satisfaction.
- Ensure standard operating procedures are documented, implemented and continually reviewed for all core operational functions
- Work with the Head of Clinical Services to ensure all standard operating procedures are adhered to by clinical support staff.
- Ensure that all operational KPIs are collated, reported on appropriately, and that issues with KPI delivery are addressed effectively and in a timely manner
- Work with the finance and operational teams to understand the financial performance of each contract and opportunities to improve performance
Engaging People/Key Working Relationships
- Establish excellent working relationships with internal regional teams and other colleagues to build strong alliances in order to work collaboratively to support delivery of the service.
- Be an ambassador for the service, championing the service at all times.
- Actively participate in meetings, providing constructive input that supports the aims of the service
- Participate in targeted working groups to deliver the shared vision for excellence in quality and governance as directed.
Management and Leadership
- Responsible for management and delivery of the service
- Responsible for ensuring the service delivers contractually and within the financial parameters
- Contribute to the development of the service including growth opportunities
- Work actively, systematically and collaboratively with others to identify service efficiency and quality improvements
- Ensure workforce compliance with statutory and mandatory training
Setting Direction and Service Improvement
- Support a strong performance management and quality improvement culture that embeds patient safety and continuous quality improvement
- Establish a culture of staff engagement that encourages good communication and supports staff development and retention
- Support and implement agreed action plans either locally, regionally or wider across the service.
- Support delivery of a Continuous Service Improvement plan for the centre / service
- Actively participate in the continuous quality improvement (CQI) audit process to develop individual performance and achieve set targets.
Qualification, Experience & Training
…
Essential
- Degree level or equivalent qualification /equivalent level of experience.
- Minimum of 2 years proven experience in a regulated setting.
- Good understanding of metrics and resource planning methods
- An understanding of the healthcare environment
Desirable
- Recognised management qualification
- Evidence of postgraduate study and /or continuous professional development
- Registration with a professional body
- HR knowledge and experience of staff management, including recruitment, setting objectives, conducting appraisals, managing capability and disciplinary issues
- Good experience of performance management and delivering to contractual expectations
Reward & Benefits…
- 28 days annual leave (plus 3 buy back days)
- Salary £33,500 to £42,000
- My Totally Rewards (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services – 24/7 GP Appointments,
- WeCare Wellbeing
Disclosure & Barring…
More information related to this job opportunity, from jobsincare:
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Useful skills for an Elective Care - Service Manager:
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Working in elective care in the UK healthcare system, particularly in roles like nursing, allied health professions, or administrative positions, requires a diverse set of skills and qualifications. Here are some key skills and attributes needed:
Clinical Skills
1. Clinical Knowledge: Understanding of elective procedures, patient care protocols, and relevant medical conditions.
2. Assessment Skills: Ability to assess patient needs and conditions accurately.
3. Technical Proficiency: Familiarity with medical equipment used in elective procedures.
Communication Skills
1. Interpersonal Skills: Ability to communicate effectively with patients, families, and colleagues.
2. Patient Education: Skills to inform and educate patients about their procedures and recovery.
3. Documentation: Competence in accurately recording patient information and care plans.
Teamwork and Collaboration
1. Multidisciplinary Collaboration: Ability to work effectively as part of a healthcare team, collaborating with doctors, nurses, and other specialists.
2. Conflict Resolution: Skills to manage and resolve conflicts that may arise in a healthcare setting.
Organizational Skills
1. Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
2. Administrative Skills: Familiarity with scheduling, patient records, and managing workflows.
Patient-Centric Approach
1. Empathy and Compassion: Understanding and addressing patients’ emotional and psychological needs.
2. Cultural Competence: Ability to provide care that is sensitive to the diverse backgrounds and beliefs of patients.
Practical Considerations
1. Relevant Qualifications: Depending on the role, you may require specific qualifications, such as a nursing degree or certification in a relevant allied health profession.
2. Regulatory Knowledge: Understanding of UK healthcare regulations, such as those established by the Care Quality Commission (CQC) and guidelines from the National Health Service (NHS).
Continuous Professional Development
1. Adaptability: Willingness to adapt to new methods, technologies, and procedures as they evolve within the healthcare system.
2. Lifelong Learning: Commitment to ongoing professional development and staying current with best practices and new treatments.
Additional Skills Depending on Role
- Leadership and Management Skills: For those in managerial positions, skills in leadership, budgeting, and resource management are important.
- Research and Analytical Skills: For roles involving data analysis or research, being able to analyze patient outcomes and improve quality of care may also be important.
More about Manchester Click to view
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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53.48075866699219 -2.2426304817199707 Manchester, England, United Kingdom 
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