Salary - £32,100 per annum
UNIQLO ryTLClH3
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Our interactions with customers during the upcoming peak season.
This role is a 6-month fixed-term contract with the possibility of a permanent contract in the future.
SHIFT PATTERNS:
Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00-20:00*
- Please note the above hours reflect start and end times, shifts will be scheduled within these times
- Hours are subject to change depending on business needs/seasonality and by markets.
- Anything outside of these hours will be communicated and confirmed in advance.
LOCATION
:
Central London, Regent Street Office & some work from home – Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home*.
- During Peak Season (set weeks) we increase working in the office to 4 days and you gain those days back at a future date.
- Please note the above office and working from-home schedule are subject to change depending on business
- Any training is to be attended on-site (Office) when scheduled, this is not considered as part of the 4 days in office per the
RESPONSIBILITIES:
- Provide a first-line response and be the point of contact for all customer queries.
- Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
- Primarily responsible for covering all channels for the UK market, and supporting the EU market when required.
- Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
- Review and analyze contact drivers to fully understand our customer needs.
- Achieve top-quality Customer Satisfaction/Quality scores.
- Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
- Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
- Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
- Provide translations and feedback to improve our standard responses.
- Demonstrate ‘Role Model’ behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
- Adopt a professional and friendly manner in all interactions with internal and external customers.
- Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
- Provide support & assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY:
- Must have strong written communication skills in English to understand and respond to customer issues.
SKILLS AND ABILITIES:
- Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)
- Organised, with a high sense of priority
- Comfortable working in a fast-paced environment
- Good levels of numeracy, accuracy, and attention to detail
- Strong work ethic, can work independently and enjoys working as part of a team
- Passionate for our brand and customer service
- Excellent interpersonal skills and the ability to build and maintain strong relationships
Benefits
- Salary - £32,100 per annum
- Customer Service Agent of the Month award
- CSAT Recognition & Reward Initiatives
- Subsidised Team Events
- 26 days Annual Leave Pro-rata (excluding bank holidays)
- Paid time off to volunteer for a good cause
- 30% Fast Retailing Employee Discount
There is a fantastic opportunity to join an exciting internationally recognized retail clothing brand and to be at the core of.
Our interactions with customers during the upcoming peak season.
This role is a 6-month fixed-term contract with the possibility of a permanent contract in the future.
SHIFT PATTERNS:
Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00-20:00*
LOCATION
:
Central London, Regent Street Office & some work from home – Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home*.
RESPONSIBILITIES:
LANGUAGE CAPABILITY:
SKILLS AND ABILITIES:
Benefits
Our interactions with customers during the upcoming peak season.
This role is a 6-month fixed-term contract with the possibility of a permanent contract in the future.
SHIFT PATTERNS:
Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00-20:00*
- Please note the above hours reflect start and end times, shifts will be scheduled within these times
- Hours are subject to change depending on business needs/seasonality and by markets.
- Anything outside of these hours will be communicated and confirmed in advance.
LOCATION
:
Central London, Regent Street Office & some work from home – Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home*.
- During Peak Season (set weeks) we increase working in the office to 4 days and you gain those days back at a future date.
- Please note the above office and working from-home schedule are subject to change depending on business
- Any training is to be attended on-site (Office) when scheduled, this is not considered as part of the 4 days in office per the
RESPONSIBILITIES:
- Provide a first-line response and be the point of contact for all customer queries.
- Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
- Primarily responsible for covering all channels for the UK market, and supporting the EU market when required.
- Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
- Review and analyze contact drivers to fully understand our customer needs.
- Achieve top-quality Customer Satisfaction/Quality scores.
- Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
- Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
- Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
- Provide translations and feedback to improve our standard responses.
- Demonstrate ‘Role Model’ behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
- Adopt a professional and friendly manner in all interactions with internal and external customers.
- Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
- Provide support & assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY:
- Must have strong written communication skills in English to understand and respond to customer issues.
SKILLS AND ABILITIES:
- Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)
- Organised, with a high sense of priority
- Comfortable working in a fast-paced environment
- Good levels of numeracy, accuracy, and attention to detail
- Strong work ethic, can work independently and enjoys working as part of a team
- Passionate for our brand and customer service
- Excellent interpersonal skills and the ability to build and maintain strong relationships
Benefits
- Salary - £32,100 per annum
- Customer Service Agent of the Month award
- CSAT Recognition & Reward Initiatives
- Subsidised Team Events
- 26 days Annual Leave Pro-rata (excluding bank holidays)
- Paid time off to volunteer for a good cause
- 30% Fast Retailing Employee Discount
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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