Health Care Support Worker/ HCA - Urgent Treatment Centre inNottingham inNottingham PUBLISHED 3 DEC 2023

Job Purpose

To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.

Dimensions

• To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates
• To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
• To provide first contact immobilisation of fractures within protocol and mobilisation advice and care
• To provide wound care services within a health care setting
• To check and order supplies for use within the service
• To provide reception duties within a health care setting as required
• To handle payments for UTC services as required
• To maintain clinical care records according to organisational policy
• To ensure consulting areas are prepared and stocked on a daily basis
• To assist in the maintenance of ensuring the environment is clean at all times
• To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently
• To provide a high level of customer service to patients, visitors and carers presenting to the UTC

Key Responsibilities

Clinical Duties

• To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate.
• To observe confidentiality and maintain a professional image at all times
• To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
• To maintain accurate data input for patients.
• To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge.
• Mentorship of other colleagues as appropriate to the role.

Administrative Duties

• To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
• To record client personal details onto the service database as appropriate.
• To work with team to facilitate ordering, distribution and maintenance of equipment.
• To work with team to facilitate continued development of a needs-led patient focussed service.
• To participate in day-to-day activities required to ensure smooth running of the service.
• To handle monies taken within the Urgent Treatment Centre service e.g. prescriptions as required.
• To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required.
• To participate in audit/research activity as required.

Specific Duties In support of the Urgent Treatment Centre team

• To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required
• To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment.
• To carry out diagnostic testing/analysis as required- (e.g. blood analysis post collection) following training and assessment
• To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
• To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion.
• To clean and stock clinical rooms in line with agreed processes.

Personal Responsibilities

• To act in accordance with and promote the CityCare values at all times
• To act as an ambassador for the Urgent Treatment Centre at all times
• To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service
• To promote and facilitate evidence-based practice
• To be committed to providing a high level of customer service and patient experience
• Maintain professional awareness and attend appropriate training as necessary
• To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision
• To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post
• To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
• To engage with Clinical Supervision in accordance with organisational policy.
• To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.

In support of the Head of Service:

• To undertake a range of activities as delegated by the head of service and/or their deputy, i.e. audit and administrative duties.

The Nottingham CityCare Urgent Treatment Centre (UTC) is a busy forward thinking Clinician-led service that provides assessment and treatment to people with urgent but not life-threatening health problems.

This post will suit an experienced, enthusiastic and flexible health care support worker with an NVQ Level 3 or equivalent in health and social care. Applicants must demonstrate experience in undertaking first-line observations and ability to work within service protocols.

This post is part time, 22.5hours a week which will be made up of 3 x 7.5 hour shifts. As the service is open 7 days a week, candidates must be able to work flexibly across all days of the week on a rota basis. Successful candidates will be required to work 2 weekends out of 4.

You must:

• Demonstrate previous experience as a support worker in a health care environment
• Be proficient in carrying out baseline observations (eg TPR, BP, Pulse Oximetry, Peak Flow).
• Demonstrate an NVQ qualification in Care e.g. NVQ L3
• Previous experience of working to protocols e.g. wound management
• Be self-aware and able to work efficiently to band 3 level in a high demand environment
• Demonstrate the personal qualities required of a caring, compassionate and flexible individual

For more information please contact Nikki Booth on

To arrange an informal visit please contact Nikki Boothon

You will:

• Be trained to use SystmOne to assist in implementing appropriate interventions in response to the patient/client needs.
• Work on a 1-2-1 basis with urgent treatment centre service users
• Work on Reception desk when required
• Deliver care in accordance with urgent treatment centre protocols and guidelines
• Refer service users to a registered clinician within the team as appropriate
• Provide opportunistic health promotion advice to service users
• Work as part of a dynamic, supportive and innovative team.

The UCC is a training environment where employed staff will support the development of all disciplines of health care professionals including student nurses, pharmacists, GP SpR, medical students and paramedics.

There is a requirement for flexible 365 day working with shift works covering 7am to 10pm daily.

The service is currently located in Seaton House, City Link, Nottingham NG2 4LA. Seaton House has recently undergone modernisation and has X ray facilities on site.