Medical Receptionist inManchester inManchester PUBLISHED 2 DEC 2023

Duties and Responsibilities:

Reception

• Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Telephone

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
• Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
• Make and serve refreshments for the doctors

Job summary

We are a small friendly doctors surgery based in Chorlton. We want our surgery to remain a small independent practice, recognised as friendly and compassionate. We are committed to treating our patients as we would like our friends and family to be treated themselves.We aim to deliver equitable, patient driven, high quality and caring primary health care services without prejudice. Putting patients at the heart of everything.

Main duties of the job

• Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

• Process appointment requests for today future appointments from patients by telephone and in person.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Have working knowledge of telephone, during and after hours.

This list is not exhaustive