Medical Receptionist inManchester inManchester PUBLISHED
SAT 2 DEC 2023
PERMANENT FAMILY
The Wilbraham Surgery r7nT4Ysk
Duties and Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Job summary
We are a small friendly doctors surgery based in Chorlton. We want our surgery to remain a small independent practice, recognised as friendly and compassionate. We are committed to treating our patients as we would like our friends and family to be treated themselves.We aim to deliver equitable, patient driven, high quality and caring primary health care services without prejudice. Putting patients at the heart of everything.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone, during and after hours.
This list is not exhaustive
Duties and Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Job summary
We are a small friendly doctors surgery based in Chorlton. We want our surgery to remain a small independent practice, recognised as friendly and compassionate. We are committed to treating our patients as we would like our friends and family to be treated themselves.We aim to deliver equitable, patient driven, high quality and caring primary health care services without prejudice. Putting patients at the heart of everything.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone, during and after hours.
This list is not exhaustive
More information related to this job opportunity, from jobsincare:
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Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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