Administrator and Pathway Coordinator inTo be confirmed inTo be confirmed PUBLISHED 3 DEC 2023

Communication and Relationship

Act as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Answer calls, taking messages and passing on accurately to the relevant departments/person.

Planning and Organising

Responsible for sorting of incoming emails and referrals to the appropriate team and ensure distribution to the relevant colleagues/departments.

Promote the image of the department, checking that service information is up to date and well presented.

• Collation and preparation of relevant documentation in support of service delivery.
• Inputting and maintaining data on data systems, together with the associated correspondence.
• Monitoring data input and printing reports from computerised systems as required.

Responsible for organising meetings for the department and planning any administrative work as required.

Freedom to Act

Ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

Have a flexible/adaptable approach to their work to meet various deadlines.

Information Resources

Word processing documents, letters, emails, minutes, and reports when required. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

Inputting into, monitoring, and printing reports from computerised systems and Excel spreadsheets.

HR Responsibilities

Demonstrate office systems and department requirements to new starters.

• The post holder will adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed.
• Able to work on own initiative and unsupervised, within defined policies and

procedures to set timescales.

• To ensure compliance with all statutory and mandatory training.
• The post holder will carry out any other duties as may reasonably be required by their line manager.

Research and Development

Undertake Research and Development as directed

An exciting opportunity has arisen for a full time (37.5) Administrator to join the Arden & GEM CSU Clinical Support Team.

This challenging and rewarding post offers an opportunity to work with the Arden & GEM Clinical Support team in supporting the Armed Forces prior approvals and Health & Justice team by facilitating the administration process for these teams:

The successful applicant will provide admin support for:

Armed Forces prior approvals team. The aim of this service is to assess funding applications for procedures against Armed Forces and ICB policy criteria.

The administrator will also support the Health & Justice Clinical team in pathway coordination for prisoners with complex health needs.to ensure that a care package is sourced to meet the identified needs of an individual.

The post would ideally suit an administrator/data entry clerk who is able to work under pressure, to tight deadlines with attention to detail and deliver excellent customer service. As the role is predominantly home based, it would suit someone who is self-motivated and can work effectively with minimal supervision.

The interview will consist of a short word and excel exercise followed by a face-to-face interview.

The formal/nominal base is flexible at one of the CSU locations. Training will take place face to face and thereafter will be predominantly working from home; therefore, a secure, confidential homeworking environment is essential for the role.

The post holder will be responsible for accurate inputting data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets. They will also be required to communicate and develop relationships with prisons, NHS England, and hospital providers, often under pressure with tight deadlines.

Candidates should possess good organisational and communication skills. You must be confident in completing tasks using your own initiative. Good sound knowledge of all Microsoft office packages, and excellent data inputting skills are essential.

Attention to detail, the ability to prioritise your own workload effectively and work unsupervised is also essential. You must have a good understanding of confidentiality and data protection.