Hospitality Manager (Care Home) inAltrincham inAltrincham PUBLISHED 2 JUN 2024

Kingsley Healthcare Group

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business.
About The Company


Kingsley Healthcare isn't just a care home group, we are a family where 2,000+ passionate individuals are changing lives every day. We have just been ranked – for the eighth year running! - among
the top 20 large UK care home groups
 (carehome.co.uk) for our exceptional care, and proudly support 1,500+ residents in their journey.

But that's not all. We're
ranked #1 in the UK for work wellbeing
 (Indeed's Better Work Awards 2023) because we believe in taking care of our own. We are proud of our
sector-leading 4.7 Glassdoor rating
 and are
a Real Living Wage employer
, ensuring you're valued and rewarded for your dedication.


Ready to join a team that puts people first, both residents and colleagues?
 We're seeking passionate individuals to join our growing family. Explore our current opportunities and
make a difference where you matter!



About The Role


As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.


Reports to:
 Homes Manager/ Regional Hospitality & Lifestyle Manager

Key duties and responsibilities

  • Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
  • Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
  • Deliver exceptional experiences for residents, surpassing their needs and expectations.
  • Oversee food service operations, collaborating closely with the chef for quality meals on time.
  • Develop engaging activities promoting residents' interests, fun, and well-being.
  • Maintain a top-notch first impression experience and uphold high cleanliness standards.
  • Address maintenance issues promptly to keep the facility in good condition.
  • Manage the hospitality budget to meet revenue targets while controlling costs.
  • Build strong relationships with residents, families, and staff to enhance community engagement.
  • Ensure staff are well-trained and equipped for effective performance.
  • Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

  • Previous experience with a hospitality background-preferably some hotel experience.
  • Excellent communication, motivational and people skills.
  • Genuine interest in engaging our residents and their families on a regular basis.
  • Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

  • Timperley Nursing Home, Altrincham, Greater Manchester
  • Pay:: £16.50 per hour
  • Type: Permanent
  • Shift: Days


Benefits


  • Comprehensive induction and training programme.
  • Opportunities for career development and progression.
  • Employee Assistance Programme
  • Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
  • We’ll pay for your full DBS disclosure
  • Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.


Location


This purpose-built care home offers a luxurious, contemporary setting for nursing, residential and dementia care in Timperley, near Altrincham. Residents appreciate the impressive facilities which include superb bedroom suites and living areas and a beautiful landscaped garden.

53d Mainwood Road, Timperley, Altrincham WA15 7JW


Your right to work in the UK


In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
About The Company

Kingsley Healthcare isn't just a care home group, we are a family where 2,000+ passionate individuals are changing lives every day. We have just been ranked – for the eighth year running! - among
the top 20 large UK care home groups
 (carehome.co.uk) for our exceptional care, and proudly support 1,500+ residents in their journey.

But that's not all. We're
ranked #1 in the UK for work wellbeing
 (Indeed's Better Work Awards 2023) because we believe in taking care of our own. We are proud of our
sector-leading 4.7 Glassdoor rating
 and are
a Real Living Wage employer
, ensuring you're valued and rewarded for your dedication.

Ready to join a team that puts people first, both residents and colleagues?
 We're seeking passionate individuals to join our growing family. Explore our current opportunities and
make a difference where you matter!


About The Role

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to:
 Homes Manager/ Regional Hospitality & Lifestyle Manager

Key duties and responsibilities

  • Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
  • Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
  • Deliver exceptional experiences for residents, surpassing their needs and expectations.
  • Oversee food service operations, collaborating closely with the chef for quality meals on time.
  • Develop engaging activities promoting residents' interests, fun, and well-being.
  • Maintain a top-notch first impression experience and uphold high cleanliness standards.
  • Address maintenance issues promptly to keep the facility in good condition.
  • Manage the hospitality budget to meet revenue targets while controlling costs.
  • Build strong relationships with residents, families, and staff to enhance community engagement.
  • Ensure staff are well-trained and equipped for effective performance.
  • Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

  • Previous experience with a hospitality background-preferably some hotel experience.
  • Excellent communication, motivational and people skills.
  • Genuine interest in engaging our residents and their families on a regular basis.
  • Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

  • Timperley Nursing Home, Altrincham, Greater Manchester
  • Pay:: £16.50 per hour
  • Type: Permanent
  • Shift: Days


Benefits

  • Comprehensive induction and training programme.
  • Opportunities for career development and progression.
  • Employee Assistance Programme
  • Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
  • We’ll pay for your full DBS disclosure
  • Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.


Location

This purpose-built care home offers a luxurious, contemporary setting for nursing, residential and dementia care in Timperley, near Altrincham. Residents appreciate the impressive facilities which include superb bedroom suites and living areas and a beautiful landscaped garden.

53d Mainwood Road, Timperley, Altrincham WA15 7JW

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.


inAltrincham
Locations are approximate. Learn more