Customer Care Advisor - HEINEKEN -Edinburgh inEdinburgh inEdinburgh PUBLISHED 9 JUN 2024

Customer Care Advisors



Function:
On Trade


Location:
Edinburgh with a healthy mix of home-working


Salary:
£23,148 base depending on experience, plus full benefits listed below.


Contract:
Multiple Permanent contracts available


Closing date:19th June 2024
Please note, we may close vacancies early where we receive significant numbers of applications.

As the nations leading pub, cider and beer company and the name behind a host of brilliant brands, were looking for equally brilliant people to help us on our journey to shaping a better future.

With around 2,400 pubs to our name in the UK, our Star Pubs & Bars business is all about putting pubs at the centre of community life.

Right now, weve got several exciting opportunities to join the Customer Care team as Customer Care Advisors, helping us build Britains best pub business!


About The Role


Our Customer Care Advisor roles are fast-paced and all about delivering the goods while focussing on providing a best-in-class customer experience. Theres plenty to get involved in as you work directly with our customers ensuring end-to-end service and delivery management.

This role will require a high level of attention to detail, big-picture thinking and teamwork as you link up with other departments to provide an exceptional level of service.


What can you expect from working in our Customer Care?


One of the great things about Customer Care is just how connected it is to the wider business. Youll not only speak with our customers daily, but youll also help our front-line sales teams and interact with colleagues around the UK!

Its a Great Place To Work But Dont Just Take Our Word For It! Heres What One Of Our Colleagues Had To Say

A fast-paced and ever-changing environment, therere lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!


Who Were Looking For


Were looking for self-starters who learn quickly and enjoy problem-solving.

Youll get our full backing and all the training you need to succeed and, if you have the right behaviours (positivity, team spirit and accountability), weve no doubt youll fly high with us.

Youll be working in a well-connected team and therell be many internal and external stakeholders, so excellent written and verbal communication skills are essential to be successful in the role.

This is a customer-focused role. If you have previous inbound/outbound call centre experience including Livechat then thats a bonus, but above all else, were searching for someone with an exceptional approach to customer service, great listening skills and the ability to react and steer conversations towards a positive outcome.

Keeping our customer at the heart of everything we do, no 2 calls are the same and so having the ability to think on your feet is essential.

If you have.

• Customer service experience
• A positive attitude
• A passion for problem-solving
  
  

Then this could be the role for you!

We embrace learning and growth, and there is plenty of scope to develop in this role. Youre also likely to bring experiences that are not listed above these are welcome, but a customer centric approach to the role is a must as our customers are at the heart of everything we do.


Our ways of working


This role is office/site based, we currently operate a hybrid working framework which allows us to capture the benefits of both working in the office and at home. For full-time roles, we work a minimum of 3 days in the office Tuesday, Wednesday and Thursday with Monday and Friday being our work-from-home days.


Our Benefits And Rewards

• Annual bonus
• Company-funded Private Medical Healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (holiday trading available)
• Retail discounts
• A monthly case of our delicious ciders and beers (low and no alcohol options available)
• Unique learning and development opportunities
  
  

And much more! Check out our Why Join Us page if youd like more information.

Youll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring were continuing to give people a voice.


The application


If you like what youve read and are ready to brew a better career with us, lets get going! We may close vacancies early where we receive lots of applications, so dont delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then were more than happy to review our processes please feel free to get in touch with us at .

You might feel that you dont meet every single requirement for this role, and thats okay we all need the opportunity to develop and untap our full potential. If this adverts piqued your interest, wed encourage you to submit an application rather than ruling yourself out. You never know you may be exactly what were looking for!


Who We Are


Were the worlds most international brewer and the name behind a host of brilliant beers and ciders, from Birra Moretti, to Strongbow, to Cruzcampo and many more.

Its a fantastic time to join us. Were leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.

When you join us, well back you to reach your full potential. Youll enjoy unique development opportunities, unforgettable experiences and a reward package that goes far beyond the salary you receive.

If you want to hear more about life at HEINEKEN from our colleagues, head over to LinkedIn and check out the hashtag .

Theres no better place to untap your future. Join us, and brew a better career.