Medical Secretary inWakefield inWakefield PUBLISHED TUE 26 DEC 2023

Key Responsibilities

• To ensure post addressed to the consultant/clinical team is promptly collected, sorted, recorded and actioned as appropriate. To act on own initiative where appropriate in responding to incoming mail.
• Act as a focal point for the clinical team. Provide a friendly and professional service, deal with enquiries from a multitude of sources following Trust policies and standard operating procedures. Liaise with GPs, other hospitals, patients, internal medical/non-medical staff and medical/non-medical external staff by a variety of means i.e. face to face/phone/e-mail/letter/faxes on a daily basis.
• Assist clinicians with administrative tasks, e.g. utilising IT systems or ensuring paper forms are completed and sent to relevant departments in a timely manner in line with service specific standard operating procedures.
• To ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and Service specific Key Performance Indicators.
• To request, cancel and re-arrange appointments when necessary.
• Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GPs, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary. This will require analysis of queries/issues, making judgements about how to deal with them and escalating as appropriate. This may require the use of tact/ empathic or reassurance skills. In addition, persuasive skills are often required where agreement or co-operation is required in trying to avoid Trust complaints.
• Prioritise and ensure clinical investigations are acted upon appropriately and timely, within standard operating procedures and meeting KPIs.
• Accurate recording of all paper/computerised patient records, updating and amending information timely and within standard operating procedures.
• Undertake routine or ad hoc data validation as directed.
• Preparation of documentation for MDTs
• Keep an up to date and accurate record of patient case notes entering and leaving the department. Sourcing and distribution of case notes to other departments and hospitals e.g. File Tracker/relevant IT system.
• Undertake typing of medical correspondence using copy, audio tapes and relevant IT systems to a high and accurate standard. This may include clinic letters, medico-legal reports and other administrative work.
• Keep appropriate statistical records/information as and when required for the clinical team for audit purposes. Provision of statistical returns required at regular intervals. This may involve entering statistical data onto databases.
• Responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients demographic information is recorded accurately in order to arrange outpatient appointments for clinics in accordance with service specific requirements.
• To be responsible for ensuring copies of correspondence are stored in the patients records in accordance standard operating procedures.
• To attend meetings and appropriate Committees to provide secretarial support by taking minutes and arranging meetings, as and when required. This could include support to Consultants in their special interests role(s), eg Clinical Tutor, Child Protection, etc.
• To be responsible for the confidential management of patient records and ensure that all documentation is returned to the appropriate department timely within standard operating procedures.
• To be responsible for the preparation of patient records for admission, transfer and discharge in a timely manner as and when required.
• The post holder will give relevant assistance and training as and when required to support all colleagues.
• To carry out general administration duties and provide clerical assistance, as required.
• Ensure that all Hospital records are tracked and booked using the Trusts File Tracker computer system, or other relevant IT system.

An opportunity has arisen for an experienced medical secretary to join the Palliative Care Team at Mid Yorkshire Teaching NHS Trust. It is an exciting, fast paced role, working within a supportive and friendly team dealing with patients and families at a sensitive time in their care pathway, so a compassionate and caring nature is vital for this role.

The post is a permanent position and full time and part time hours will be considered

The successful candidate will be based at Pinderfields Hospital but may need to cross site.

The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team in the department in accordance with Trust policies and procedures.

The Medical Secretary provides a link between the trust, the patient and their GP for patients/carers and other health care professionals. They will provide a comprehensive, efficient and responsive administration service to the medical and nursing staff and their teams

The post holder will have an understanding of the service requirements, and an appreciation of the concerns and queries of patients and carers.

This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative or as part of a team within standard operating procedures.