NHS 111 Clinical Advisor inBristol inBristol PUBLISHED 12 DEC 2023

JOB SUMMARY

You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.

IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

Principal duties and responsibilities:

Receive requests for assistance, treatment or care
at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).

Interact with individuals using telecommunications.
You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.

Communicate effectively in a healthcare environment
with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.

Assess an individuals health status
, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.

Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled
- ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.

Support the safeguarding of individuals
following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.

Contribute to the effectiveness of teams.
Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.

This is an excellent opportunity to build on your
Nursing or Paramedic experience
and to continue to deliver outstanding patient care
without the physical demand
of acute work.

What your typical day looks like

• You will be working with patients and providing them with
  telephone triage
  
  using the NHS Pathways systems.
  
• In 111 we get calls about pretty much anything, hence
  no two-days will be the same.
  However, you
  will receive a lot of support from the software systems as well as your team.
  
• You will be able to
  plan your working hours
  to fit with your lifestyle and log off when your shift is over. You will know your start and finish time.
• You will report into the Clinical Team Leader and Clinical Leads,
  have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.
  

Here at Practice Plus group we value
work life balance and create bespoke rota patterns
to fit around yours needs as we together provide the highest standards of healthcare to our patients.
We offer flexible working including hybrid or homeworking opportunities.

We have exciting news:
we are introducing a new red zone weekend rate
(from Fridays 18:00 to Mondays 7:00am) of
£28 per hour, and it will go live as of 1stof February 2024
. We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere
between £47,400 to £54,140 working full time equivalent of 38.5 hours per week.

You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

• Full-TimeMonday-Friday (9am-5pm) for four weeks
• Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for five weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern,we offer part-time of full-time hours ranging from 16 - 38.5 hoursper week.

We are looking for:

• UK Registered Nurse (
  NMC
  ) or Paramedic (
  HCPC
  ) with appropriate post-registration acute Primary Care experience.
• Excellent
  listening and communication
  skills, with good IT and keyboard skills.
• A real
  passion
  for providing outstanding patient care, with a commitment to making the most of continuous learning within
  a well-structured, well-supported team
  .

You`ll receive:

• Pay:
  £22.39 per hour
  (7am-11pm) and
  £25.46 per hour
  (11pm-7am), with further pay enhancements of
  £28.00 per hour
  when workingbetween Friday 18:00 to Monday 7:00am
• Any training hours will be paid at
  £22.39 per hour
  
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Full control over your working hours, with guaranteed regular breaks and as much
  flexibility
  as we can provide plus potential for
  home working
  .