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Operations Manager - Elderly Care HomesinMerseysideinMerseysidePUBLISHED WED 21 AUG 2024

£70,000 - £85,000 DOE

Gilbert MeherFollow Gilbert Meher

Operations Manager

Location: North West England & Yorkshire

Salary: £70,000 - £85,000 DOE

Employment Type: Full-Time, Permanent

Are you a dynamic and experienced Operations Manager ready to take on a regional role with autonomy and impact? We are seeking an accomplished professional to oversee our growing portfolio of care homes in the North West of England and Yorkshire.

About Us

We are a rapidly expanding care provider committed to delivering exceptional standards of care across our homes. With a strong focus on quality, innovation, and resident satisfaction, we are looking for a strategic leader to drive our operations forward.

Role Overview

As the Regional Operations Manager, you will have full responsibility for the day-to-day operations of our care homes within your region. You will work closely with Home Managers to ensure the highest standards of care and compliance are met, while also identifying opportunities for growth and improvement. This role requires a confident leader who can operate autonomously, make strategic decisions, and contribute to the overall success of our organisation.

Key Responsibilities

  • Oversee and support the management of multiple care homes across the North West of England and Yorkshire.
  • Ensure compliance with regulatory requirements and internal policies.
  • Drive continuous improvement in care standards, resident satisfaction, and operational efficiency.
  • Develop and implement strategic plans to support the growth and profitability of the region.
  • Lead, mentor, and develop Home Managers and their teams.
  • Monitor financial performance and manage budgets effectively.
  • Foster strong relationships with stakeholders, including residents, families, and regulatory bodies.

What We’re Looking For

  • Proven experience as an Operations Manager, preferably within a regional capacity.
  • Strong understanding of the care home sector and regulatory landscape.
  • Excellent leadership and people management skills.
  • Ability to work autonomously and make strategic decisions.
  • Strong financial acumen and budget management experience.
  • Exceptional communication and relationship-building skills.
  • Willingness to travel across the North West and Yorkshire.

What We Offer

  • Competitive salary between £70,000 and £85,000, depending on experience.
  • Autonomy to shape and grow your region.
  • Opportunity to be part of a growing and forward-thinking company.
  • Supportive and collaborative working environment.

If you are a driven Operations Manager with a passion for excellence in care and the desire to make a real impact, we want to hear from you!

To Apply

Please submit your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role.

Useful skills for an Operations Manager - Elderly Care Homes:
To work as an Operations Manager in the UK, you will need a combination of technical, managerial, and interpersonal skills. Here are some key skills that are typically required for the role:
1. Leadership Skills
- Ability to motivate and guide teams.
- Conflict resolution and team-building capabilities.
2. Analytical Skills
- Proficiency in data analysis to evaluate operations and implement improvements.
- Ability to analyze complex information and make informed decisions.
3. Project Management
- Experience in planning, executing, and finalizing projects within defined constraints.
- Familiarity with methodologies like Agile, Lean, or Six Sigma can be advantageous.
4. Financial Acumen
- Understanding of budgeting, financial reporting, and cost control.
- Ability to analyze financial data to make operational decisions.
5. Communication Skills
- Excellent verbal and written communication for liaising with stakeholders.
- Ability to present information clearly and persuasively.
6. Problem-Solving Skills
- Strong ability to identify problems and develop practical solutions quickly.
- Creativity in overcoming operational challenges.
7. Process Optimization
- Knowledge of process improvement methodologies.
- Experience in evaluating and redesigning processes for efficiency.
8. Technical Proficiency
- Familiarity with operational software and tools (e.g., ERP systems).
- Basic understanding of relevant technologies that support operations.
9. Customer Focus
- Understanding customer needs and aligning operations to exceed expectations.
- Experience in managing customer relationships and feedback.
10. Time Management
- Strong organizational skills to prioritize tasks and manage competing deadlines.
- Ability to delegate appropriately and oversee multiple operations.
11. Industry Knowledge
- Insight into the specific industry you are operating in (e.g., manufacturing, retail, healthcare).
- Understanding of relevant regulations and compliance requirements.
12. Adaptability and Flexibility
- Comfort with change and ability to adapt strategies in a dynamic environment.
- Resilience in managing unexpected challenges in operations.
13. Networking and Relationship Management
- Building relationships with suppliers, vendors, and stakeholders.
- Negotiation skills to secure beneficial terms and agreements.
14. Staff Development
- Skills in training and developing team members.
- Commitment to continuous improvement and professional development within the team.
Education and Experience:
While not strictly a skill, having a relevant degree (e.g., in business management, operations management, or a related field) and experience in an operations role can significantly enhance your qualifications. Professional certifications (like those from APICS or the Chartered Institute of Logistics and Transport) may also have value.
 


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