Patient Access Co-ordinatorinLondoninLondonPUBLISHED SAT 31 AUG 2024

The Theatres, Anaesthetics and Perioperative Medicine (TAP) Directorate supports the patient journey from Pre Operative Assessment through to surgery.

This administrative team covers a number of clinical areas responsible for dealing with patient queries, scheduling and making admission arrangements, including clinic management and Theatre Reception.

The Trust patient management system is Epic, training will be provided as required.

Staff are rostered on a shift basis, with a mixed working pattern, including Saturdays as part of the working week.

The Pre Operative Assessment Clinic is a Monday to Saturday service, open from 08.00 to 19.00.

Theatre Reception and the Surgical Admissions Lounges are staffed Monday to Saturday 07.00 to 20.00.

Sunday and Bank Holiday working may be required in the future as the services develop.

Enhanced pay rates are available for any weekend hours worked.

Staff are assigned to one team, but may be asked to cross cover in another area.

• Booking appointments, answering calls and respond to correspondence in a timely manner.
• Provide high quality administrative support to the department.
• Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.
• Reception duties by welcoming, arriving and departing the patients attending appointments.
  
  

The Theatres, Anaesthetics and Perioperative Medicine directorate is one of the largest clinical support directorates in GSTT and provides anaesthetic and allied staff support to the theatres across St. Thomas and Guy’s Hospital sites. With 40 operating theatres in the main and day surgery adult complex, as well as additional theatre and infrastructure in satellite sites (maternity, eyes, dental, Cath labs) which benchmark nationally as some of the most highly productive theatres in England. We support both the elective and emergency work streams and provide anaesthetic cover to both hospital sites for emergency work.

The department has a staffing establishment of c.900 with one of the largest medical and nursing workforce groups within the trust.

The directorate is anticipated to grow significantly with plans for workforce development and design and opportunities to further improve our theatre estate and utilisation and build additional capacity.

The Administrator is responsible for managing the day to day service and workload, including and not limited to booking appointments, answering calls, dealing with correspondence as well as communicating with multidisciplinary teams in order to effectively support the team.

For further details / informal visits contact: Name: Sahariyea Siddique Job title: Assistant Service Manager Email address: