Frimley Health NHS Foundation Trust rL4EzVFv
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For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
To support the Trusts values when responding to complaints and concerns in the Patient Advice and Liaison office based in our main reception. The contacts vary in each case and you will be responsible for responding in a way that the patient understands and that supports their needs. Supporting staff in complex cases where an independent approach would benefit both the patient and staff.
To provide a frontline response to listen to and resolve patients and service users concerns. Liaising with senior managers to coordinate a response and resolution in a responsive and timely way. To support staff in resolving ward based concerns for inpatients by visiting the ward alongside responding to email and telephone enquiries. Liaising with other service providers and signposting to other agencies and services where appropriate. Identifying service improvements and escalating to senior managers for consideration
Our team is driven by common values and vision shaping the service we deliver. Our purpose is to support patients in resolving problems or offering support or signposting at what can be a very difficult time for them. We have to be self motivators, objective and unbiased.
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
To support the Trusts values when responding to complaints and concerns in the Patient Advice and Liaison office based in our main reception. The contacts vary in each case and you will be responsible for responding in a way that the patient understands and that supports their needs. Supporting staff in complex cases where an independent approach would benefit both the patient and staff.
To provide a frontline response to listen to and resolve patients and service users concerns. Liaising with senior managers to coordinate a response and resolution in a responsive and timely way. To support staff in resolving ward based concerns for inpatients by visiting the ward alongside responding to email and telephone enquiries. Liaising with other service providers and signposting to other agencies and services where appropriate. Identifying service improvements and escalating to senior managers for consideration
Our team is driven by common values and vision shaping the service we deliver. Our purpose is to support patients in resolving problems or offering support or signposting at what can be a very difficult time for them. We have to be self motivators, objective and unbiased.
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