PCN and Care Homes Care Co-ordinator inHemel Hempstead inHemel Hempstead PUBLISHED 7 MAY 2024

Job summary


We reserve the right to close this vacancy early if wereceive a large number of applications or a suitable candidate is found. It is therefore advisable for you to complete your application as early aspossible and not wait until the closing date.



Previous applicants need not apply.


As PCNCare Coordinator you will work as a key part of the primary care network (PCN) multi-disciplinaryteam. You will ensure care is seamless and that everyone involved is workingtogether. You will provide the capacity and expertise to support patients inpreparing for or in following-up clinical conversations they have with PCNprimary care professionals.

Main duties of the job

Operational

Proactively engage withcare homes under the DHPL model.

Liaise with care homestaff to ensure each resident has a personalised care plan.

Work closely withclinicians from the DHPL care home team to review patients.

Organise andco-ordinate referrals as appropriate, generate ICE forms as requested byclinicians.

Liaise with other teamswithin the wider system as appropriate to ensure holistic care is provided toall patients.

About us

Primary Care Networks (PCNs), supported by Dacorum Healthcare Providers Limited(DHPL), are developing new and exciting additional roles under the 2020 scheme,to support GPs and clinical teams at enhancing patient services in the localcommunity.

There is awide socio-economic and demographic served within this area which will providean interesting and varied case mix. Therole will contribute to improving quality of patient care across the network ofpractices.

We aredelighted to announce that DHPL has just been awarded the Herts ValleysClinical Commissioning Group (HVCCG) Certificate of Achievement in recognitionof exceptional contribution to the Primary Care workforce under the category ofSupported Retention and Recruitment of Staff. As such, you will be joining an enthusiasticteam of clinicians and administrators and will be well supported with on-goingprofessional development (training support, CPD and peer support).

Job description

Job responsibilities

DacorumHealthcare Providers Limited (DHPL) is the provider arm of the Dacorum GPFederation. The NetworkContract Directed Enhanced Service 2022/2023 and Enhanced Health in Care Homes Framework recommend the value of a Care Coordinatoras part of the MDT to help support and deliver on the care home DES.

Job Summary

As PCNCare Coordinator you will work as a key part of the primary care network (PCN) multi-disciplinaryteam. You will ensure care is seamless and that everyone involved is workingtogether. You will provide the capacity and expertise to support patients inpreparing for or in following-up clinical conversations they have with PCNprimary care professionals.

Operational
• Proactively engage withcare homes under the DHPL model.
• Liaise with care homestaff to ensure each resident has a personalised care plan.
• Work closely withclinicians from the DHPL care home team to review patients.
• Organise andco-ordinate referrals as appropriate, generate ICE forms as requested byclinicians.
• Liaise with other teamswithin the wider system as appropriate to ensure holistic care is provided toall patients.

Communication

• Be a good communicator, establish and maintain good working relationships internally and externally.
• Ensure practices, care home staff and clinical teams receive prompt communication regarding engagement with their patients.
• Promote a positive image of the service, both internally and externally.
• Participate in and contribute to service development initiatives, as appropriate or as directed.
• Ensure timely and accurate information reporting to management on agreed areas of work.
• Can communicate effectively to all relevant parties involved with the patient's care.

Planning and Organising

• Supporting in the planning and monitoring of the care home service within DHPL
• Planning and organising team meetings when requested.
• Independent and effective management of own workload.

Information and Data Co-ordination
• To maintain accurate databases and spreadsheets in order toprovide up to date information about individual care homes that fall under theservice.

• Collect and cascade information for the care home service as requested.
• To understand and work with electronic data systems across General Practice, updating and disseminating information as requested.

Care Home Care Co-ordination

• To promote integrated project working within the service.

• To refer to other agencies or individuals for those whose needs might appropriately be met elsewhere.
• To act as a resource person and assist other staff with information on available resources, relevant organisations to be approached.
• To provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times.

• To manage and prioritise own workload without direct supervision.

• To organise administrative work; maintenance of files, electronic document management systems.

Key Working Relationships

The post holder isexpected to develop and maintain effective working relationships with a rangeof stakeholders, both internal and external to DHPL practices. The stakeholdersinclude, but are not limited to:

• Senior Services Manager
• Pharmacy Service Manager
• Senior care home pharmacist
• PCN pharmacists
• Lead care home GP
• GPs and Practice Staff
• Community, Health & Social Care Colleagues
• PCN Staff
• Clinical directors

Freedom to Act

• Work within the boundaries of organisational policy
• Take action and own initiative
• Work autonomously on own areas of work seeking support from colleagues where expertise is required and escalating issues and concerns as necessary.
• To undertake statutory and mandatory training and other training as and when required.
• The job description and person specification are an outline of main tasks, responsibilities and requirements of the role.
• The post holder will carry out other duties as may reasonably be required.
• The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of DHPL

Job description
Job responsibilities

DacorumHealthcare Providers Limited (DHPL) is the provider arm of the Dacorum GPFederation. The NetworkContract Directed Enhanced Service 2022/2023 and Enhanced Health in Care Homes Framework recommend the value of a Care Coordinatoras part of the MDT to help support and deliver on the care home DES.

Job Summary

As PCNCare Coordinator you will work as a key part of the primary care network (PCN) multi-disciplinaryteam. You will ensure care is seamless and that everyone involved is workingtogether. You will provide the capacity and expertise to support patients inpreparing for or in following-up clinical conversations they have with PCNprimary care professionals.

Operational
• Proactively engage withcare homes under the DHPL model.
• Liaise with care homestaff to ensure each resident has a personalised care plan.
• Work closely withclinicians from the DHPL care home team to review patients.
• Organise andco-ordinate referrals as appropriate, generate ICE forms as requested byclinicians.
• Liaise with other teamswithin the wider system as appropriate to ensure holistic care is provided toall patients.

Communication

• Be a good communicator, establish and maintain good working relationships internally and externally.
• Ensure practices, care home staff and clinical teams receive prompt communication regarding engagement with their patients.
• Promote a positive image of the service, both internally and externally.
• Participate in and contribute to service development initiatives, as appropriate or as directed.
• Ensure timely and accurate information reporting to management on agreed areas of work.
• Can communicate effectively to all relevant parties involved with the patient's care.

Planning and Organising

• Supporting in the planning and monitoring of the care home service within DHPL
• Planning and organising team meetings when requested.
• Independent and effective management of own workload.

Information and Data Co-ordination
• To maintain accurate databases and spreadsheets in order toprovide up to date information about individual care homes that fall under theservice.

• Collect and cascade information for the care home service as requested.
• To understand and work with electronic data systems across General Practice, updating and disseminating information as requested.

Care Home Care Co-ordination

• To promote integrated project working within the service.

• To refer to other agencies or individuals for those whose needs might appropriately be met elsewhere.
• To act as a resource person and assist other staff with information on available resources, relevant organisations to be approached.
• To provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times.

• To manage and prioritise own workload without direct supervision.

• To organise administrative work; maintenance of files, electronic document management systems.

Key Working Relationships

The post holder isexpected to develop and maintain effective working relationships with a rangeof stakeholders, both internal and external to DHPL practices. The stakeholdersinclude, but are not limited to:

• Senior Services Manager
• Pharmacy Service Manager
• Senior care home pharmacist
• PCN pharmacists
• Lead care home GP
• GPs and Practice Staff
• Community, Health & Social Care Colleagues
• PCN Staff
• Clinical directors

Freedom to Act

• Work within the boundaries of organisational policy
• Take action and own initiative
• Work autonomously on own areas of work seeking support from colleagues where expertise is required and escalating issues and concerns as necessary.
• To undertake statutory and mandatory training and other training as and when required.
• The job description and person specification are an outline of main tasks, responsibilities and requirements of the role.
• The post holder will carry out other duties as may reasonably be required.
• The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of DHPL

Person Specification

Qualifications

Essential

• See attached Person Specification for full essential criteria.
• Please note that you must have a current driving licence and access to own transport for this role.

Desirable

• See attached Person Specification for desirable criteria.

Person Specification
Qualifications

Essential

• See attached Person Specification for full essential criteria.
• Please note that you must have a current driving licence and access to own transport for this role.

Desirable

• See attached Person Specification for desirable criteria.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dacorum Healthcare Providers Ltd
Address

Imex

Maxted Road

Hemel Hempstead Industrial Estate

Hemel Hempstead

Hertfordshire

HP2 7DX

Employer's website