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The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification.
Job summaryAn exciting opportunity has arisen to work within Trust Services to assist the Trust and Divisions with patient pathway management, ensuring patients are on the correct pathway and receive good communication about their care.
The role is predominantly home working.
Main duties of the job
We are looking for a motivated team member to join our corporate Referral to Treatment team. You will assist divisions by contacting patients either by text message, email, letter and sometimes via phone to request an update on the patient's current status, ask if they still require an appointment and if they would be willing to travel to another hospital for their treatment if the wait time is shorter.
At times, the post holder will be required to proactively monitor and validate patients on clinical pathway, ensuring that access targets are met. This will involve managing groups of patients through the 'non-admitted' and 'admitted' element of their treatment pathway to enable treatment to be delivered within key access standards.
The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification. You will be required to have excellent communication skills and have previous experience of communicating with patients. You will be required to be organised, diligent and have patient care as your primary concern. You should have an understanding of Referral to Treatment rules as well as awareness and understanding of other national targets. We will offer the successful candidate the relevant training, however previous experience of working with Careflow and Referral to Treatment pathways is preferred.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE or equivalent
- Business and Administration Level 3 NVQ or equivalent experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE or equivalent
- Business and Administration Level 3 NVQ or equivalent experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Trustwide - Bristol Royal Infirmary
Bristol
BS2 8HW
Employer's website
Job summary
An exciting opportunity has arisen to work within Trust Services to assist the Trust and Divisions with patient pathway management, ensuring patients are on the correct pathway and receive good communication about their care.
The role is predominantly home working.
Main duties of the job
We are looking for a motivated team member to join our corporate Referral to Treatment team. You will assist divisions by contacting patients either by text message, email, letter and sometimes via phone to request an update on the patient's current status, ask if they still require an appointment and if they would be willing to travel to another hospital for their treatment if the wait time is shorter.
At times, the post holder will be required to proactively monitor and validate patients on clinical pathway, ensuring that access targets are met. This will involve managing groups of patients through the 'non-admitted' and 'admitted' element of their treatment pathway to enable treatment to be delivered within key access standards.
The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification. You will be required to have excellent communication skills and have previous experience of communicating with patients. You will be required to be organised, diligent and have patient care as your primary concern. You should have an understanding of Referral to Treatment rules as well as awareness and understanding of other national targets. We will offer the successful candidate the relevant training, however previous experience of working with Careflow and Referral to Treatment pathways is preferred.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
Essential
Essential
Qualifications and Training
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Trustwide - Bristol Royal Infirmary
Bristol
BS2 8HW
Employer's website
An exciting opportunity has arisen to work within Trust Services to assist the Trust and Divisions with patient pathway management, ensuring patients are on the correct pathway and receive good communication about their care.
The role is predominantly home working.
Main duties of the job
We are looking for a motivated team member to join our corporate Referral to Treatment team. You will assist divisions by contacting patients either by text message, email, letter and sometimes via phone to request an update on the patient's current status, ask if they still require an appointment and if they would be willing to travel to another hospital for their treatment if the wait time is shorter.
At times, the post holder will be required to proactively monitor and validate patients on clinical pathway, ensuring that access targets are met. This will involve managing groups of patients through the 'non-admitted' and 'admitted' element of their treatment pathway to enable treatment to be delivered within key access standards.
The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification. You will be required to have excellent communication skills and have previous experience of communicating with patients. You will be required to be organised, diligent and have patient care as your primary concern. You should have an understanding of Referral to Treatment rules as well as awareness and understanding of other national targets. We will offer the successful candidate the relevant training, however previous experience of working with Careflow and Referral to Treatment pathways is preferred.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE or equivalent
- Business and Administration Level 3 NVQ or equivalent experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE or equivalent
- Business and Administration Level 3 NVQ or equivalent experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Trustwide - Bristol Royal Infirmary
Bristol
BS2 8HW
Employer's website
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