Part-time Clinic Admin Officer at Stratum Dermatology Clinics Wimbledon inLondon inLondon PUBLISHED 2 OCT 2024

Founded in 2, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples’ lives by providing outstanding dermatology care.

We are looking for a confident and hardworking individual to join our team at the Stratum Dermatology Clinics in Wimbledon. Our ideal candidate will be an enthusiastic and self-motivated team player, with outstanding communication and customer service skills.

As part of a team, you will run a busy reception at Stratum Dermatology Clinic where we offer both Dermatological and Aesthetic services. You will be the first point of contact for the health management of patients and customers, ensuring a high-quality service is delivered.


Role Responsibilities

• Meeting and greeting all customers/patients visiting Stratum Dermatology Clinic Wimbledon and Raynes Park
• Support the clinical team by preparing clinics, managing clinician diaries, handling clinical notes, and liaising with couriers.
• Carrying out opening clinic checks, such as clinic stock checks, preparing rooms for the day, fridge temperature checks etc
• Carrying out closing clinic checks, such as collecting samples ready for laboratory courier collection, closing up of the clinic and running payment reports.
• Managing multiple diaries to ensure the smooth running of all appointments
• Managing clinic email and queries
• Managing clinic stock auditing and control
• Managing processes for ordering all reception supplies
• Managing incoming post and ensuring all are scanned and uploaded for clinicians/relevant staff to review.
• Ensuring health and safety processes are adhered to, including all visitors signing in, all fire safety processes are followed, and first aid kits are kept fully stocked and within expiry dates.
• Be the first point of contact for any facilities issues (e.g. toilets, electrical problems, environmental management etc).
• Supporting Practice Manager on CQC compliance and adhoc admin work
  
  

Skills And Qualifications

• Relevant experience working as a receptionist, ideally within a private clinic or hospital is essential
• Customer Service experience and being passionate about excellent service standards.
• A self-starter who can work independently and can fit in quickly as part of a team.
• An organised individual, that can review current processes and take ownership of their responsibilities.
• Ability to problem solve effectively.
• Excellent verbal and written communication skills.
• Strong planning and organisation skills.
• Ability to multi-task and prioritise workload under a preasured environment.
• Experience in using Microsoft Packages
  
  

We offer

• 25 core hours weekly including Saturday
• Competitive salary and company perks
• Ongoing training and professional development throughout your career at TDP
• 25 days of annual leave entitlement in addition to public holidays (Pro-rata)
• Contribution to pensions
• Discounted dermatology/aesthetic treatments and products