Secretary/ administrator inMerseyside inMerseyside PUBLISHED 10 DEC 2023

• Read Coding the information into the practice clinical system
• Using our electronic system to create and send patient referrals
• Typing patent referrals and other correspondence
• Filing and retrieving paperwork
  
  
• Scanning of letters and relevant correspondence into patients notes.
• Troubleshoot clinical database and assist with IT issues
• Report faults to software supplier and track progress
• Ensure security of data at all times
• Deal with incoming laboratory results and tasks generated from results
• Deal with patient emails and e-Consults via triage
• Processing SARs
• Registering new patients
• Actioning clinician created tasks
• Liaising with patients via email/telephone
• Liaising with secondary and community care via email/telephone
• Opening and distributing post
• Any other administrative duties as required

We are a friendly, forward-thinking GMS surgery situated in the suburbs of Southport with around 12,100 patients. We work from modern, extended premises and there are five GP Partners, one Salaried GP, two Advanced Nurse Practitioners, a Practice Nurse, three HCAs, a Clinical Pharmacist, Pharmacy Tech, and an experienced twenty person management, administration and reception team.

We deliver quality patient care, achieve excellent QOF results and offer a number of enhanced services. We embrace new ways of working to improve efficiency for staff and patient alike. We have strong links with the local GP federation, CCG and PCN.

To work alongside our existing administration & secretary team, providing excellent output for QOF each year via chronic disease recalls. Your role will involve daily communications via various forms with patients and peers.

Personal Traits:

Reliable

Committed

Good team player

Enthusiastic and positive

Efficient

Articulate

Analytical and methodical

Proactive

Skills:

Excellent communication, organisational and planning skills

Excellent time management

Ability to prioritise

Ability to work autonomously, balanced with good team working.

Ability to make sound judgements , analyse and interpret data

Ability to take and give constructive criticism

Essential/desirable knowledge and Experience:

Secretarial /admin experience ideally within General Practice or NHS setting

EMIS trained (desirable)

Experience with working with the public

Minimum Grade C in English GCSE

Proven ability to work under pressure

Advanced technology experience in form of emails/Word/Excel/Publisher/IT troubleshooting (desirable)