Front of House Co-ordinator inLondon inLondon PUBLISHED 25 JUL 2024

What's the role?

The principal duties of the position are to take full responsibility for the smooth running of the Client suite Front of House (FOH) services. This includes the management of meeting room bookings and the provision of services to visiting clients and all other users of the meeting rooms. Working collaboratively with the Hospitality Co-ordinator, the role also includes the supervision of one other Front of House Operative. This role is undertaken as part of the Administration department function which provides wide-ranging support services. Whilst each member of the department has specific responsibility for designated tasks, the department works under a team ethic, whereby assistance and cover is provided by other members of the team. Everyone in the team learns each other’s designated tasks/duties.

What will you be doing?

• Co-ordination of all client and internal meeting room bookings
• Managing the look and appearance of the client suite
• Liaising with Partnership Assistants and meeting hosts on expected visitors
• Providing building staff with advanced notification of expected visitors via Proxy Click and Curiosity platforms
• Advising Helpdesk - Digital Services of any PC / VC / miscellaneous presentation equipment requirements
• Meeting and greeting visitors to a high standard and continued care of visitor needs up to and including their departure
• Instructing the FOH Operative of timely set ups/ clear downs etc
• Setting up and clearance of meeting rooms, including reconfiguration of furniture according to required room layout, e.g. boardroom / classroom / theatre style etc. Arranging for assistance from the Facilities team with furniture sets ups and clear downs as necessary
• Maintaining meeting room supplies / equipment e.g. pads, pencils, coasters, audio-visual equipment
• Booking of taxis for clients on request
• Ordering sandwich lunches and breakfasts from local supplier and weekly delivery of fresh fruit
• Providing cover in the absence of the Hospitality Co-ordinator, for example booking outside caterers for formal lunches / buffets etc Liaising with catering and waiting staff when on site
  
  

Other duties

• Attending periodic general meetings with Line Manager and attending FOH team meetings
• Carrying out quarterly check ins and annual performance review for the FOH Operative
• Providing general assistance within the Administration dept - providing cover / assistance to/for other members of the Administration team as/when required, e.g. Switchboard cover
• Creating invoices and administering credit card reconciliation
  
  

What skills and experience are we looking for?

• Client-facing experience. Reception and/or catering experience within professional/financial institutions preferred, e.g. legal, insurance, banking etc or in hotels
• Basic knowledge of Microsoft 365 packages
• Knowledge of Condeco room booking system an advantage
• Well organised and thorough, with excellent attention to detail
• Ability to work on own initiative and/or as part of a team with fluctuating workload. Friendly / sociable personality. Able to maintain high standard of professionalism at all times as front line client contact
• Keyboard-based switchboard experience an advantage (not essential)
  
  

Flexibility of hours worked, duties undertaken and to work from alternative office site as and when necessary

What’s in it for you?


For You


Take a look at our Glassdoor page to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
  
  

For Your Family

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave
  
  

For Your Health

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services
  
  

For Your Wealth

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans
  
  

For Others

• Volunteering opportunities
  
  

For The Environment

• Electric vehicle salary sacrifice scheme (qualifying period applies)
• And much more!
  
  

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address to discuss how we can support you with your application.

LCP currently holds a sponsorship license for skilled worker visas, allowing us to assist with applications aligning with the UK Government's criteria for skilled worker sponsorship. If you anticipate needing sponsorship for a skilled worker visa, we recommend reviewing the sponsorship criteria for your desired role before applying to LCP.