Healthshare Group rWCzZeZk
Stand by, we'll show you...
Job Purpose
To provide operational support for Healthshare MSK Services, ensuring the provision of high quality and sustainable services
To assist the Operations Manager in the operational and financial performance of services and help in maintaining high standards of service delivery in accordance with legal and professional standards
To assist the Operations Manager in managing key areas such as managing day to day operational issues, staffing, HR functions, activity, managing rotas in line with service requirements, providing data and information, estates, complaints and purchase and orders
To help support business development opportunities and opportunities for the further development of existing services
To support the planning, organisation and implementation of programmes and initiatives
Key Working Relationships
To work alongside the Operations Manager supporting their collaborative working with other members of the senior management team in the achievement of service objectives and to support the wider business
To work collaboratively and effectively with partners and stakeholders across the local health system
To provide ongoing operational support to the clinical teams and to work alongside the administrative team to ensure high quality and effective service delivery
To promote excellent patient care and customer service within the operational team
To assist in supporting Healthshares vision, values and behaviours and incorporate these into meaningful team and personal objectives
Involvement in the compliance of Healthshare policies and legislative requirements such as Health and Safety, Clinical Governance, Care Quality Commission and Risk Management, working with and seeking advice from corporate teams as required.
Management duties and responsibilities
To assist the Operations Manager in the day to day operations of services ensuring a high standard of customer service and patient satisfaction
To assist the Operations Manager in resolving patient service issues, dealing with patient and customer feedback relating to operational or service provision
To assist and in some cases to manage incident investigations
Resolve issues relating to operational, rota or service provision
To work with the Operations Manager in relation to liaison with primary care and NHS partners and to build links and maintain positive relationships with internal and external partners, for example, commissioners, GPs and acute trusts
Identify opportunities for service improvement
Organise and facilitate operational and service meetings
Support the Operations Manager in the achievement of service objectives
To undertake audit of service indicators and aspects of operational delivery and provide feedback on actions to deliver improvements where required
To oversee and monitor supplies for MSK services where required
Monitoring and reporting
Participate in Operations Team meetings (virtual and physical) by logging relevant actions
Responsible for ensuring that actions taken at meetings are reported to the Operations Manager
To highlight any issues and incidents to the Operations Manager
Support the completion of actions resulting from operational service performance indicators, service user feedback, delivery of new services
We are seeking to recruit an exceptional individual for an Operational Support role within Healthshare MSK Team.
The candidate will provide operational and administrative support to the Operations Manager. The role is very varied and fast-paced and requires the candidate to be an excellent organiser with previous operational experience. The successful candidate will be highly motivated, enthusiastic and an excellent communicator with the ability to communicate at all levels.
To provide operational support for Healthshare MSK Services, ensuring the provision of high quality and sustainable services
To assist the Operations Manager in the operational and financial performance of services and help in maintaining high standards of service delivery in accordance with legal and professional standards
To assist the Operations Manager in managing key areas such as managing day to day operational issues, staffing, HR functions, activity, managing rotas in line with service requirements, providing data and information, estates, complaints and purchase and orders
To help support business development opportunities and opportunities for the further development of existing services
To support the planning, organisation and implementation of programmes and initiatives
Job Purpose
To provide operational support for Healthshare MSK Services, ensuring the provision of high quality and sustainable services
To assist the Operations Manager in the operational and financial performance of services and help in maintaining high standards of service delivery in accordance with legal and professional standards
To assist the Operations Manager in managing key areas such as managing day to day operational issues, staffing, HR functions, activity, managing rotas in line with service requirements, providing data and information, estates, complaints and purchase and orders
To help support business development opportunities and opportunities for the further development of existing services
To support the planning, organisation and implementation of programmes and initiatives
Key Working Relationships
To work alongside the Operations Manager supporting their collaborative working with other members of the senior management team in the achievement of service objectives and to support the wider business
To work collaboratively and effectively with partners and stakeholders across the local health system
To provide ongoing operational support to the clinical teams and to work alongside the administrative team to ensure high quality and effective service delivery
To promote excellent patient care and customer service within the operational team
To assist in supporting Healthshares vision, values and behaviours and incorporate these into meaningful team and personal objectives
Involvement in the compliance of Healthshare policies and legislative requirements such as Health and Safety, Clinical Governance, Care Quality Commission and Risk Management, working with and seeking advice from corporate teams as required.
Management duties and responsibilities
To assist the Operations Manager in the day to day operations of services ensuring a high standard of customer service and patient satisfaction
To assist the Operations Manager in resolving patient service issues, dealing with patient and customer feedback relating to operational or service provision
To assist and in some cases to manage incident investigations
Resolve issues relating to operational, rota or service provision
To work with the Operations Manager in relation to liaison with primary care and NHS partners and to build links and maintain positive relationships with internal and external partners, for example, commissioners, GPs and acute trusts
Identify opportunities for service improvement
Organise and facilitate operational and service meetings
Support the Operations Manager in the achievement of service objectives
To undertake audit of service indicators and aspects of operational delivery and provide feedback on actions to deliver improvements where required
To oversee and monitor supplies for MSK services where required
Monitoring and reporting
Participate in Operations Team meetings (virtual and physical) by logging relevant actions
Responsible for ensuring that actions taken at meetings are reported to the Operations Manager
To highlight any issues and incidents to the Operations Manager
Support the completion of actions resulting from operational service performance indicators, service user feedback, delivery of new services
We are seeking to recruit an exceptional individual for an Operational Support role within Healthshare MSK Team.
The candidate will provide operational and administrative support to the Operations Manager. The role is very varied and fast-paced and requires the candidate to be an excellent organiser with previous operational experience. The successful candidate will be highly motivated, enthusiastic and an excellent communicator with the ability to communicate at all levels.
To provide operational support for Healthshare MSK Services, ensuring the provision of high quality and sustainable services
To assist the Operations Manager in the operational and financial performance of services and help in maintaining high standards of service delivery in accordance with legal and professional standards
To assist the Operations Manager in managing key areas such as managing day to day operational issues, staffing, HR functions, activity, managing rotas in line with service requirements, providing data and information, estates, complaints and purchase and orders
To help support business development opportunities and opportunities for the further development of existing services
To support the planning, organisation and implementation of programmes and initiatives
Please wait...this will take a moment...
