Risk and Customer Care Coordinator inCrewe inCrewe PUBLISHED 22 MAY 2024

Scope of Role:


The scope of the role is spread across the TPRG brands (Ryman, Robert Dyas, Boux Avenue and London Graphic Centre).

The role is part of the Risk and Customer Care directorate to provide administrative support to the Director of Risk and Customer Care, Head of Risk Operations and Group Head of Customer Care.

You will play a key role in the smooth running of the department whilst delivering high levels of customer service through internal and external customer interactions.


Key Responsibilities:

• 
  Customer Care Admin
  : Handling general customer care admin tasks, such as processing refunds or dispatching gift cards. Direct customer Interaction is required.
• 
  Payroll
  : Assisting with data entry payroll-related tasks.
• 
  Director's Schedule
  : Managing the Director's calendar, scheduling appointments, and handling reminders.
• 
  Providing secretarial support:
  to the Director of Risk and Customer Care, including tasks like managing their correspondence, travel arrangements, administrative activity (as directed).
• 
  Owning the joiners/leavers process
  : Ensuring new colleagues get the necessary tools, systems access, and information to start effectively, and handling the leavers process.
• 
  Maintaining a positive work environment
  : General Office Environment Management e.g stationery / refreshments.
• 
  Data Entry / Scribe:
  Provide accurate minutes of directorate meetings and meetings requested by leadership. Complete data entry and collation tasks as required.
• 
  Coordination:
  Follow up on action items from meetings and ensure accountability.
• 
  Assistance
  : with travel arrangements, scheduling meetings, and managing team logistics.
• 
  Compliance Checks:
  Utilising our central tools to check our security tools are operating as expected and associated reporting.
• 
  Email Support:
  Provide support to our central mailboxes forwarding to other Group colleagues and answering queries as required

Key Requirements:

• 
  Excellent communication skills
  : Clear and concise communicator, both written and verbal.
• 
  Confidentiality
  : This is crucial when handling confidential information related to the directorate, payroll, or customer care.
• 
  Proactive
  : Able to identify opportunities such as to increase productivity.
• 
  Flexible & Adaptable
  : Able to adjust to changing priorities or unexpected situations.
• 
  Excellent Organisational Skills & Prioritisation
  : Managing multiple tasks simultaneously (admin duties, meetings, deadlines).
• 
  Willingness to learn & adapt
  : Actively seeking opportunities to learn and improve skills. Taking feedback constructively and using it to enhance your work practises.
• Experience with Google suite preferred.