Urgent Community Response - Care Coordinator inBrighton inBrighton PUBLISHED 27 JUN 2024

It’s an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Brighton & Hove and East Sussex communities to avoid hospital admissions and support those being discharged home.

Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. They deliver:

• A rapid response to people in the community who are experiencing acute episodes of ill-health.
• A supported discharge service to facilitate timely hospital discharges.
• Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
  
  

We are looking for Care Coordinators to join us, so if you’re an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, we’d love to hear from you!

In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.

A key element of your duties will be processing referrals for reablement support and making onward referrals via the appropriate pathway for the patient using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.

The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.

Why work for us?

• Positive 2023 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
• Rated ‘Good’ with 'Outstanding’ features by the Care Quality Commission (CQC)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• A great variety of working environments, in the community, in patients’ homes and in our community hospitals
• Excellent training and development opportunities
• Real Living Wage Employer, with great rates of pay
• Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
• Supportive team environments
• Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
• Access to a wide range of benefits and discounts for NHS staff
  
  

For further details / informal visits contact: Name: Laura Mack Job title: Operational Team Lead Email address: Telephone number:

If you would like to discuss this role or find out more, you can contact our Operational Team Leads:

Laura Mack

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