HeliosX rITJ1gq
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
Assist customers via emails, phones, and live chats/messaging.
HeliosX is one of the world's fastest growing HealthTech companies. We're committed to improving the quality, accessibility, and affordability of healthcare for everyone. In 2, our Founder Dwayne D'Souza recognised the need for prescription healthcare to catch up with other industries by taking advantage of technological innovations - to enable rapid delivery of medications and improved customer convenience. Since our founding, we've been entirely bootstrapped - we achieved product-market fit and profitability without ANY external funding whatsoever. Our mission is to help people across the world get the medications they need, faster. Through our sites and platforms, customers can conveniently access prescription medications and treatments to treat a range of health problems, as well as purchase clinical-grade, personalised skincare. We have dedicated in-house clinical teams authorised to prescribe medications, and we own a pharma business capable of manufacturing many of the medicines and skincare products we provide. We're an in-house, Direct-To-Consumer (D2C) proposition all the way down - and we're passionate about that approach.
Our revenue reached a record $76 million USD last year, with unprecedented 32% year-on-year growth. With a 40% year-on-year growth target for 2024, it's an exciting time to be part of the HeliosX journey. Come and help in making access to medication quicker and easier than ever before in human history!
About the Role
We are looking for organised and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail.
Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact.
What you'll be doing:
- Serve as the primary point of contact for new and existing customers
- Assist customers via emails, phones, and live chats/messaging
- Collaborative work with other departments such as clinical and pharmacy team
- Ensure patient requests are handled in a timely manner
- Collecting customer feedback to share with senior agents and team leads
- Support with new hire training when needed
What you'll bring to the role:
- Minimum of 1 year experience in a customer service or call centre role
- Experience handling multi channel contact support (Email, Chat, Phone)
- Experience using cloud-based platforms Eg. Zendesk
- Ability to multitask and prioritise responsibilities in a fast-paced environment.
- Pharmacy experience (online or retail)
- Customer service experience in a medical / healthcare setting
£25,000-£27,000 GBP
HeliosX is one of the world's fastest growing HealthTech companies. We're committed to improving the quality, accessibility, and affordability of healthcare for everyone. In 2, our Founder Dwayne D'Souza recognised the need for prescription healthcare to catch up with other industries by taking advantage of technological innovations - to enable rapid delivery of medications and improved customer convenience. Since our founding, we've been entirely bootstrapped - we achieved product-market fit and profitability without ANY external funding whatsoever.
Our mission is to help people across the world get the medications they need, faster. Through our sites and platforms, customers can conveniently access prescription medications and treatments to treat a range of health problems, as well as purchase clinical-grade, personalised skincare. We have dedicated in-house clinical teams authorised to prescribe medications, and we own a pharma business capable of manufacturing many of the medicines and skincare products we provide. We're an in-house, Direct-To-Consumer (D2C) proposition all the way down - and we're passionate about that approach.
Our revenue reached a record $76 million USD last year, with unprecedented 32% year-on-year growth. With a 40% year-on-year growth target for 2024, it's an exciting time to be part of the HeliosX journey. Come and help in making access to medication quicker and easier than ever before in human history!
About the Role
We are looking for organised and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail.
Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact.
What you'll be doing:
What you'll bring to the role:
£25,000-£27,000 GBP
Our mission is to help people across the world get the medications they need, faster. Through our sites and platforms, customers can conveniently access prescription medications and treatments to treat a range of health problems, as well as purchase clinical-grade, personalised skincare. We have dedicated in-house clinical teams authorised to prescribe medications, and we own a pharma business capable of manufacturing many of the medicines and skincare products we provide. We're an in-house, Direct-To-Consumer (D2C) proposition all the way down - and we're passionate about that approach.
Our revenue reached a record $76 million USD last year, with unprecedented 32% year-on-year growth. With a 40% year-on-year growth target for 2024, it's an exciting time to be part of the HeliosX journey. Come and help in making access to medication quicker and easier than ever before in human history!
About the Role
We are looking for organised and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail.
Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact.
What you'll be doing:
- Serve as the primary point of contact for new and existing customers
- Assist customers via emails, phones, and live chats/messaging
- Collaborative work with other departments such as clinical and pharmacy team
- Ensure patient requests are handled in a timely manner
- Collecting customer feedback to share with senior agents and team leads
- Support with new hire training when needed
What you'll bring to the role:
- Minimum of 1 year experience in a customer service or call centre role
- Experience handling multi channel contact support (Email, Chat, Phone)
- Experience using cloud-based platforms Eg. Zendesk
- Ability to multitask and prioritise responsibilities in a fast-paced environment.
- Pharmacy experience (online or retail)
- Customer service experience in a medical / healthcare setting
£25,000-£27,000 GBP
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to view Start practice interview NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
inLondon