Outpatient Services Administrator - York inYork inYork PUBLISHED MON 15 JUL 2024

York Outpatients Services Administrator Vacancies: Information Session

PLEASE DO NOT APPLY TO THIS ADVERT.

For more information, please click....

www.jobsincare.com/job/jwJmJR7A Tuesday 30th July 2024

14:00

Microsoft Teams

• Are you looking for a new challenge?
• Do you feel passionate about improving outpatient care?
• Are you committed to providing a positive experience for our patients?
  
  

Outpatients Services is often the starting point for most patients’ hospital journey. Our administrators work in our referral management centre, on our busy reception desk and in our call centre and are the first person a patient may have contact with. In the session, Team members will talk about their roles and how they support our patients. If you think this might be the role for you, why not use this chance to talk to our friendly staff first hand about their experiences.

We will also tell you how to arrange to visit the department and how to apply for their current vacancies.

The Microsoft Teams link for the session will be sent to you on Friday 26th July 2024.

If you would like to attend the information session, please complete the online form via the link.

Please note this post is not eligible for sponsorship.

PLEASE DO NOT APPLY TO THIS ADVERT.

For more information, please click....

www.jobsincare.com/job/jwJmJR7A

• To process all new patient appointments within agreed timescales, and in accordance with consultants’ requests and Speciality booking rules.
• To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
• To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.
• To receive, record and process all referrals under the 14 day rule.
• To utilise an electronic data base booking system to call patients for their appointments near to their due date to maximize clinic capacity against patient demand.
• Support patients attending the Outpatient clinics, using tact and diplomacy, and record an appropriate outcome for all patients who leave Outpatient clinic where necessary.
• To manage patients ringing the Department to book, amend, or cancel an appointment in accordance with the Standard Operating Procedures and booking rules.
• Any other administrative or clerical duties, which may be required as part of post.
• To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
• Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
• To maintain patient confidentiality at all times.
  
  

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
  
  

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Recruitment Team Job title: Recruitment Advisor Email address: Telephone number: