Customer Care Administrator - Cross Rotational - Wimpole Street inLondon inLondon PUBLISHED 23 JUL 2024

Guy's and St Thomas'​ NHS Foundation Trust

Private outpatients clinics with state-of-the-art consulting rooms.
Customer Care Administrator- Cross Rotational

Working Hours – 37.5 hours per week

Monday - Friday

8am – 9pm

Saturday

8am – 5pm


Responsibilities


This position will be cross rotational, working between the Customer Care team and the Patient Journey Coordinator teams. It will have a wide range of administrative responsibilities and will provide a first point of contact for all patients, consultants and third parties ensuring first-class customer service is delivered in a professional, friendly, helpful, calm and efficient manner. The post holder has the responsibility to introduce process to ensure a patient’s journey is smooth and efficient and is expected to competently carry out all relevant forms of administrative duties without direct supervision, monitoring and maintaining excellent standards of practice to facilitate the smooth running of the department in keeping with:

  • Vision and Values of the Private Patient Directorate.
  • Royal Brompton & Harefield Hospitals (Part of the Guy’s and St Thomas’ NHS Foundation Trust) Policies and Protocols
  • Core Behaviours of Our Staff

As part of the Private Patient administrative team the post holder is expected to work as an effective and responsible team member, supporting others in a flexible and approachable manner and to contribute to the development of the facility and the smooth running of the clinic. This includes assisting with other administrative departments within private patients, working within those departments when required.

On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us – so come and help to change the shape of healthcare for our heart and lung patients world-wide.

Royal Brompton & Harefield Hospitals Specialist Care is our private patients unit, comprising:

  • Private outpatients clinics with state-of-the-art consulting rooms
  • Fully equipped private inpatient wards with their own high dependency units, equipped to intensive care standards.

This Post Will Be Based At Our Outpatients And Diagnostic Centre For Private Patients At 77-79 Wimpole Street In The Harley Street Area. The Services Offered At This Facility Include

  • An inherited cardiac conditions clinic
  • A heart screening clinic
  • Advanced diagnostic imaging
  • Cardiac PET imaging with rubidium.
  • Outpatient services for both adult and paediatric patients.

For further details / informal visits contact: Name: Gina White Job title: Operations & Customer Service Manager Email address: Telephone number: 02
Customer Care Administrator- Cross Rotational

Working Hours – 37.5 hours per week

Monday - Friday

8am – 9pm

Saturday

8am – 5pm

Responsibilities

This position will be cross rotational, working between the Customer Care team and the Patient Journey Coordinator teams. It will have a wide range of administrative responsibilities and will provide a first point of contact for all patients, consultants and third parties ensuring first-class customer service is delivered in a professional, friendly, helpful, calm and efficient manner. The post holder has the responsibility to introduce process to ensure a patient’s journey is smooth and efficient and is expected to competently carry out all relevant forms of administrative duties without direct supervision, monitoring and maintaining excellent standards of practice to facilitate the smooth running of the department in keeping with:

  • Vision and Values of the Private Patient Directorate.
  • Royal Brompton & Harefield Hospitals (Part of the Guy’s and St Thomas’ NHS Foundation Trust) Policies and Protocols
  • Core Behaviours of Our Staff

As part of the Private Patient administrative team the post holder is expected to work as an effective and responsible team member, supporting others in a flexible and approachable manner and to contribute to the development of the facility and the smooth running of the clinic. This includes assisting with other administrative departments within private patients, working within those departments when required.

On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us – so come and help to change the shape of healthcare for our heart and lung patients world-wide.

Royal Brompton & Harefield Hospitals Specialist Care is our private patients unit, comprising:

  • Private outpatients clinics with state-of-the-art consulting rooms
  • Fully equipped private inpatient wards with their own high dependency units, equipped to intensive care standards.

This Post Will Be Based At Our Outpatients And Diagnostic Centre For Private Patients At 77-79 Wimpole Street In The Harley Street Area. The Services Offered At This Facility Include

  • An inherited cardiac conditions clinic
  • A heart screening clinic
  • Advanced diagnostic imaging
  • Cardiac PET imaging with rubidium.
  • Outpatient services for both adult and paediatric patients.

For further details / informal visits contact: Name: Gina White Job title: Operations & Customer Service Manager Email address: Telephone number: 02


inLondon
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