Speciality Administrator - ENT inBasingstoke inBasingstoke PUBLISHED 9 DEC 2023
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For full information on the role and main responsibilities please see the attached job description.
Informal visits are welcome.
To provide a quality administrative service for specialties/modalities as required, managing correspondence/attendance/admissions/appointments for the specialty/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
The Specialty Administrator will be responsible for all aspects of administration within the specialty as follows:
Administration
- Administer the correspondence process, liaising with the transcription clerk to ensure correct information is sent/received and stored appropriately.
- Managing the booking of appointments and admissions as per coordinators instructions.
- Responsible for the day to day management of waiting list entries, escalating any issues or problems to the appropriate personnel/team.
- Arrange interpreters, inform patients about hospital transport and any other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.
- Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients' needs are met, escalating within agreed protocols as required.
- Issue appropriate pre-appointment information and/or contact patients to arrange any pre-appointment investigation that may be required.
- Responsibility of dispatching outgoing post to patients and GP surgeries in a timely manner. Sorting of incoming post, recording and distributing to Specialty teams.
- Ensure patient information is up to date and correct on the Trust's patient information system and ensure patient confidentiality is maintained at all times.
Other administrative duties
- To support the department as required in note-taking in meetings
- To support the department with other general admin tasks as requested.
For full information on the role and main responsibilities please see the attached job description.
Informal visits are welcome.
To provide a quality administrative service for specialties/modalities as required, managing correspondence/attendance/admissions/appointments for the specialty/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
The Specialty Administrator will be responsible for all aspects of administration within the specialty as follows:
Administration
- Administer the correspondence process, liaising with the transcription clerk to ensure correct information is sent/received and stored appropriately.
- Managing the booking of appointments and admissions as per coordinators instructions.
- Responsible for the day to day management of waiting list entries, escalating any issues or problems to the appropriate personnel/team.
- Arrange interpreters, inform patients about hospital transport and any other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.
- Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients' needs are met, escalating within agreed protocols as required.
- Issue appropriate pre-appointment information and/or contact patients to arrange any pre-appointment investigation that may be required.
- Responsibility of dispatching outgoing post to patients and GP surgeries in a timely manner. Sorting of incoming post, recording and distributing to Specialty teams.
- Ensure patient information is up to date and correct on the Trust's patient information system and ensure patient confidentiality is maintained at all times.
Other administrative duties
- To support the department as required in note-taking in meetings
- To support the department with other general admin tasks as requested.
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