An opportunity has arisen for a full time position in this busy community clinic. Hackney Ark provides health services for children and young people with disabilities.
You will be part of a small team of reception staff who provide both a welcome function for children and their families but also provide full clinic coordination functions to manage and book appointments on behalf of the community paediatricians.
The successful candidates will have excellent communication skills and be skilled in the use of Microsoft Outlook, Word and Excel and be able to use a patient data base.
Interview date: TBC
- Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***
- The post holder is responsible for being the first port of call for patients, visitors and staff to the centre, in ensuring the efficient and effective co-ordination of the multi-agency clinics. Duties and key responsibilities include the co-ordination of appointments and reviews, and liaison with professional staff and service users.
- The post holder will have shared responsibility and knowledge of database and management systems relating to computerised patient administration systems and other computer based data entry systems.
- The post holder will also have shared responsibility in ensuring the recording, particularly of outcomes, collection and monitoring of all statistical data for the service is correctly entered and be accountable for maintaining an up to date database.
- The post-holder will be expected to work as part of the team, with flexibility to accommodate the changing needs of the clinics. The job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may therefore be amended in consultation with the post-holder.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
For further details / informal visits contact: Name: Precious Omorogbe Job title: Assistant Service Manager Email address: Telephone number: 02
An opportunity has arisen for a full time position in this busy community clinic. Hackney Ark provides health services for children and young people with disabilities.
You will be part of a small team of reception staff who provide both a welcome function for children and their families but also provide full clinic coordination functions to manage and book appointments on behalf of the community paediatricians.
The successful candidates will have excellent communication skills and be skilled in the use of Microsoft Outlook, Word and Excel and be able to use a patient data base.
Interview date: TBC
- Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***
- The post holder is responsible for being the first port of call for patients, visitors and staff to the centre, in ensuring the efficient and effective co-ordination of the multi-agency clinics. Duties and key responsibilities include the co-ordination of appointments and reviews, and liaison with professional staff and service users.
- The post holder will have shared responsibility and knowledge of database and management systems relating to computerised patient administration systems and other computer based data entry systems.
- The post holder will also have shared responsibility in ensuring the recording, particularly of outcomes, collection and monitoring of all statistical data for the service is correctly entered and be accountable for maintaining an up to date database.
- The post-holder will be expected to work as part of the team, with flexibility to accommodate the changing needs of the clinics. The job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may therefore be amended in consultation with the post-holder.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
For further details / informal visits contact: Name: Precious Omorogbe Job title: Assistant Service Manager Email address: Telephone number: 02
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Receptionist/Administrator:
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To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
More from Homerton Healthcare NHS Foundation Trust
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