PALS & Complaints Officer inBristol inBristol PUBLISHED 28 JUN 2024

University Hospitals Bristol and Weston NHS Foundation Trust

An exciting opportunity has arisen for a dynamic, motivated and professional individual to join the PALS and Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. The role is offered on a full-time basis, working 37.5hrs per week from Monday to Friday.

The post holder will be responsible for independently managing their own caseload, which will include complaints management and providing advice, information and support to patients, their families/carers and members of the public.

The post holder, along with the other complaints officers, will be responsible for delivering complaints training to all levels of Trust staff.

If you are able to work well under pressure and enjoy dealing directly with people we would like to hear from you. Previous experience of managing complaints is essential and ideally you will have experience of working in the NHS and in a customer focused role. Meticulous attention to detail and a high standard of written work is also paramount for this role. In return we can offer you a role where no two days are the same and which enables you to improve the experience of patients, visitors and carers who use our services.

  • Contribute to a high-quality integrated PALS and Complaints service for patients, carers and members of the public who want to make a complaint or are seeking information, help, advice and/or the resolution of concerns or enquiries.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For further details / informal visits contact: Name: Tanya Tofts Job title: Head of PALS & Complaints Email address: Telephone number:
An exciting opportunity has arisen for a dynamic, motivated and professional individual to join the PALS and Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. The role is offered on a full-time basis, working 37.5hrs per week from Monday to Friday.

The post holder will be responsible for independently managing their own caseload, which will include complaints management and providing advice, information and support to patients, their families/carers and members of the public.

The post holder, along with the other complaints officers, will be responsible for delivering complaints training to all levels of Trust staff.

If you are able to work well under pressure and enjoy dealing directly with people we would like to hear from you. Previous experience of managing complaints is essential and ideally you will have experience of working in the NHS and in a customer focused role. Meticulous attention to detail and a high standard of written work is also paramount for this role. In return we can offer you a role where no two days are the same and which enables you to improve the experience of patients, visitors and carers who use our services.

  • Contribute to a high-quality integrated PALS and Complaints service for patients, carers and members of the public who want to make a complaint or are seeking information, help, advice and/or the resolution of concerns or enquiries.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For further details / informal visits contact: Name: Tanya Tofts Job title: Head of PALS & Complaints Email address: Telephone number:


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