Care Coordinator inWest Sussex inWest Sussex PUBLISHED 11 JUL 2024

The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team.

The role provides a crucial link between each client and their care assistant and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.

• There are certain, non-exhaustive, standards that must be always met: -
• To efficiently and effectively schedule the delivery of quality care to clients who receive support from our care assistants in their own home.
• To ensure that our clients receive care at the right time by a suitably qualified person as agreed with them at the assessment stage prior to us starting their package of care.
• To ensure that high quality standards of care are delivered and maintained by working closely with the rest of your team i.e.Head Office Manager, Registered Manager and carers in the field.
• To support Artius Care Ltd to deliver the growth targets for the business.
• To take responsibility for the weekly planning of rotas for care staff.
• Work with the carers to ensure that all shadowing, induction/update training, staff meetings, etc are scheduled into carers rotas.
• To ensure that staff rotas are issued weekly, on a timely basis to a high standard, minimising the amount of rescheduling required.
• Dealing with rotas during the week responding to changes in customer requirements or staff availability.
• Work with the Care Manager and care team to take new clients and meet the business growth targets.
• To ensure that newly recruited members of staff are assigned work on completion of their employment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
• To ensure changes are made to staff rotas are accurately reflected in People Planner on a timely basis so that accurate payroll and invoice data can be generated.
• Report and escalate complaints or potential safeguarding issues to Line Manager in line with company Policy and Procedure
• To participate in monthly on call rota
• To be able to undertake care calls if required.