Urgent Community Response - Care Coordinator inBrighton inBrighton PUBLISHED 13 MAY 2024
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Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm.
Job summaryIt's an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Brighton and Hove and East Sussex communities to avoid hospital admissions and support those being discharged home.
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. They deliver:
- rapid response to people in the community who are experiencing acute episodes of ill-health.
- A supported discharge service to facilitate timely hospital discharges.
- Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing referrals for reablement support and making onward referrals via the appropriate pathway for the patient using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Job responsibilities
We are looking for Care Coordinators to join us, so if youre an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, wed love to hear from you!
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
Job description
Job responsibilities
We are looking for Care Coordinators to join us, so if youre an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, wed love to hear from you!
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
Person Specification
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
- IT/Administration Qualification
Essential
- Evidence of consistent pattern of learning from education, training and experience
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Essential
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Knowledge of basic human needs - physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Essential
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
- Flexible working
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
- IT/Administration Qualification
Essential
- Evidence of consistent pattern of learning from education, training and experience
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Essential
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Knowledge of basic human needs - physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Essential
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
- Flexible working
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
BGH
Brighton
BN2 3EW
Employer's website
Job summary
It's an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Brighton and Hove and East Sussex communities to avoid hospital admissions and support those being discharged home.
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. They deliver:
In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing referrals for reablement support and making onward referrals via the appropriate pathway for the patient using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
Job responsibilities
We are looking for Care Coordinators to join us, so if youre an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, wed love to hear from you!
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
Job description
Job responsibilities
We are looking for Care Coordinators to join us, so if youre an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, wed love to hear from you!
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
Person Specification
Qualifications
Essential
Essential
Essential
Essential
Qualifications
Essential
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
BGH
Brighton
BN2 3EW
Employer's website
It's an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Brighton and Hove and East Sussex communities to avoid hospital admissions and support those being discharged home.
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. They deliver:
- rapid response to people in the community who are experiencing acute episodes of ill-health.
- A supported discharge service to facilitate timely hospital discharges.
- Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing referrals for reablement support and making onward referrals via the appropriate pathway for the patient using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Job responsibilities
We are looking for Care Coordinators to join us, so if youre an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, wed love to hear from you!
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
Job description
Job responsibilities
We are looking for Care Coordinators to join us, so if youre an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, wed love to hear from you!
You will need to able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team.
Further information is available in the attached job description and person specification.
Person Specification
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
- IT/Administration Qualification
Essential
- Evidence of consistent pattern of learning from education, training and experience
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Essential
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Knowledge of basic human needs - physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Essential
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
- Flexible working
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
- IT/Administration Qualification
Essential
- Evidence of consistent pattern of learning from education, training and experience
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Essential
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Knowledge of basic human needs - physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Essential
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
- Flexible working
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
BGH
Brighton
BN2 3EW
Employer's website
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