Patient Pathway Co-Ordinator inLondon inLondon PUBLISHED 28 SEP 2024

Based at Guy’s Hospital, our Assisted Conception Unit is a leading provider of fertility techniques in the UK.

Home to our team of fertility specialists, we provide a range of pioneering treatments to assist with conception and help both couples and individuals to grow their families.

We have strong relationships with a range of donor organisations and regularly see same-sex couples and individuals wishing to use donor sperm or eggs to conceive. For patients seeking alternative treatments, we also offer surrogacy options.

Our private patient co-ordinators are a vital part of our fertility service. They will be with you at every step of your fertility journey and are able to answer questions, help with appointment scheduling and offer advice about pricing and payments.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure targets are met.

The Patient Pathway Coordinator will be based in ACU and work closely with the Embryology Team providing administrative support. One of your duties will be to triage patient communications and emails regarding the management of their frozen embryos and gametes currently stored in the ACU Cryo Facility.


Other Duties Include


  • Sending of letters to patients who have stored gametes/embryos
  • Processing responses from patients who have stored gametes/embryos
  • Organisation of patient cryostorage files
  • Support of cryo team with admin tasks
  • Maintenance of storage email inbox
  • Audit of data relating to cryo patients

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Previous applicants need not apply

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

For further details / informal visits contact: Name: Antonia Krupa Job title: ACU Private Patients - Deputy Service Manager Email address:
Based at Guy’s Hospital, our Assisted Conception Unit is a leading provider of fertility techniques in the UK.

Home to our team of fertility specialists, we provide a range of pioneering treatments to assist with conception and help both couples and individuals to grow their families.

We have strong relationships with a range of donor organisations and regularly see same-sex couples and individuals wishing to use donor sperm or eggs to conceive. For patients seeking alternative treatments, we also offer surrogacy options.

Our private patient co-ordinators are a vital part of our fertility service. They will be with you at every step of your fertility journey and are able to answer questions, help with appointment scheduling and offer advice about pricing and payments.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure targets are met.

The Patient Pathway Coordinator will be based in ACU and work closely with the Embryology Team providing administrative support. One of your duties will be to triage patient communications and emails regarding the management of their frozen embryos and gametes currently stored in the ACU Cryo Facility.

Other Duties Include

  • Sending of letters to patients who have stored gametes/embryos
  • Processing responses from patients who have stored gametes/embryos
  • Organisation of patient cryostorage files
  • Support of cryo team with admin tasks
  • Maintenance of storage email inbox
  • Audit of data relating to cryo patients

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Previous applicants need not apply

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

For further details / informal visits contact: Name: Antonia Krupa Job title: ACU Private Patients - Deputy Service Manager Email address:


Locations are approximate. Learn more